How is Cryos handling the COVID-19 situation?
First of all, we want to stress that Cryos is still running. This means that you can still place an order on our website and that our Customer Service Consultants are ready to help and guide you as usual.
Due to the current Corona virus outbreak, we are in ongoing contact with both local and international healthcare authorities and we are of course following all official guidelines. In addition, we are taking further precautions by temporarily pausing sperm donations.
As this situation is evolving, we monitor the developments closely and will post updates on this page and on our Facebook page.
Free Reservation (period) for 6 months
We would like to assist you if your planned fertility treatment is cancelled or postponed due to the COVID-19 situation. Therefore, we are happy to offer you a 6 months free storage period of your purchased straws applicable to extension of existing reservations, or on new reservations that are affected. You get the 6 free months by sending us an email or by indicating “6-month storage COVID-19” on the remarks section.
Choose a donor for your fertility treatment and we will keep the sperm straws you purchase on storage at our facilities for up to 6 months – until your clinic is ready to start fertility treatment again. Please contact our Customer Service team and they will be happy to help you convert your order into a reservation.
By using the reservation option, you are insured that your favorite donor is still available when your fertility treatment begins.
If your clinic can receive, Cryos can deliver
Despite the COVID-19 situation, you can still place and have your order delivered as long as your clinic is able to receive the sperm straws. Please check with your clinic or authorized healthcare professional whether they are receiving orders at this time. Cryos cannot refund or reimburse for orders that have left our facilities.
Unfortunately, you cannot get a sperm analysis at Cryos at the moment. In urgent cases, you can still store sperm at Cryos if necessary. See the FAQ below.
We are still here for you
Undergoing fertility treatment can cause a lot of questions. Cryos Customer Service is still available by e-mail [email protected] and by phone 0045 8676 0699.
To protect our team and diminish the risk of infection, we have divided our Lab and Customer Service into smaller teams. Therefore, please be patient when you contact our Customer Service since they’re now working from home at different hours.
We look forward to answer your questions.
More info about COVID-19 and fertility treatment