PrivateLegalPrivacy Policy for customers

    Privacy Policy for customers

    At Cryos, your privacy and personal data security is our top priority. It is important for us to ensure the best possible protection of your personal data, and to ensure clarity and transparency regarding the different personal data processing operations that relate to you. Please note that some of the activities or processing mentioned here are still under development and construction.


    In this Privacy Policy, you can find information about the following:

    1. When does this Privacy Policy apply?

    2. Who is the data controller for processing your personal data?

    3. Our Data Protection Officer

    4. Which personal data does Cryos collect, for which purposes, according to which legal basis and how long do we keep it for?

    5. To whom do we disclose your personal data?

    6. What are your rights?

    7. Who should you contact?

    8. Complaint guideline

    9. Amendments of the Privacy Policy

    In addition to this Privacy Policy, our Cookie Policy also applies https://www.cryosinternational.com/en-gb/cy-shop/donor/legal/cookie-policy/.

    1. When does this Privacy Policy apply?

    This Privacy Policy applies to Cryos' (hereinafter "Cryos", "we" or "our”) processing of personal data when you:


    a) use or register as a user of Cryos' website, use our chat, book a call or sign up for Cryos' newsletter;

    b) provide personal data about yourself as part of creating or setting up a customer relationship with Cryos;

    c) place an order in our webshop;

    d) follow Cryos on social media like Facebook, Twitter, Instagram or LinkedIn or our blog;

    e) have a sperm analysis done;

    f) deposit your sperm or eggs.

    The Privacy Policy also includes information about the processing of personal data of persons employed with one of Cryos' professional cooperation partners and who is a contact person in relation to Cryos. Thus, companies cooperating with Cryos must make the relevant contact person familiar with this Privacy Policy.

    2. Who is the data controller for processing your personal data?

    Cryos International - Cyprus Limited, Company Registration Number ΗΕ 381787, Prigkipos Karolou 6, Ayios Dometios, 2373 Nicosia, Cyprus is the data controller for processing your personal data when you:

    Cryos International ApS, Company Registration Number 29 42 18 38, Vesterbro Torv 3, 5th floor, DK-8000 Aarhus C, Denmark, the parent company of is the data controller for processing your personal data when you:

    • use (for purposes not mentioned above) or set up a user profile on Cryos' website, book a call or sign up for Cryos' newsletter;

    • follow Cryos on social media like Facebook, Twitter, Instagram or LinkedIn or our blog.

    3. Our Data Protection Officer

    If you have any questions as to how Cryos processes your personal data, you are always welcome to contact our Data Protection Officer, namely Christiana Markou at [email protected] or by calling +357 22377863 in relation to the processing for which the data controller is Cryos International - Cyprus Limited.

    In relation to the processing for which the data controller is Cryos International ApS, the DPO can be reached at [email protected].

    4. Which personal data does Cryos collect, for which purposes, according to which legal basis and how long do we keep it stored for?

    5. To whom do we disclose your personal data?

    Your information can be accessed by staff employed with Cryos International Cyprus Ltd or other companies in the Cryos Group with a work-related need to access this information and who assist Cryos with administrative and technical tasks such as storage or retrieval of such information.

    If you purchase sperm, we will disclose your name, your date of birth and information about your address and your order to the clinic to which you have requested us to send your order, in order for the clinic to identify you and further proceed together with you.

    If you have deposited your sperm/eggs with Cryos, your deposited sperm/eggs and your national id number will be disclosed to the clinic where the treatment is to take place.

    We will share your personal data with third-party service providers (like providers of marketing, IT or administrative services) who will process such information on behalf of Cryos for the purposes described above. These data processors have been instructed by us only to process your personal data on our behalf and for the purposes specified by Cryos.

    Data processors shall undertake to process your personal data in confidence and to take the required technical and organisational precautions to prevent that information is destroyed, lost or deteriorated, accidentally or illegally, or is disclosed to any unauthorised third party, misused or in any other way handled contrary to the rules specified in the General Data Protection Regulation.

    If you are a depositor and thereby are to be screened for infectious diseases, we will use data processors in the form of accredited test laboratories and hospitals to do the relevant tests of the blood and urine samples submitted to us.

    If you purchase the service genetic matching, we will disclose your personal data in the form of a saliva sample and the DNA contained therein or your clinical genetic report in anonymised form to an external laboratory, which will perform the genetic matching between you and the given donor on behalf of Cryos.

    If a serious adverse reaction or a serious adverse event occurs, we are obliged to disclose information in this regard to the regulatory authority, namely the Cyprus Ministry of Health pursuant to Sections 31 and 41 of the Standards of Quality and Safety (donation, procurement, testing, processing, preservation, storage and distribution) of Human Tissues, Cells and Derivative Products Law of 2007 (Law 187(I)/2007). Only the minimum necessary information will be disclosed.

    In the event that Cryos no longer runs a tissue centre business, the personal data described above, which Cryos is obliged to store in order to ensure traceability, will be transferred to another tissue centre in accordance with the requirement specified in article 44(4) of the Standards of Quality and Safety (donation, procurement, testing, processing, preservation, storage and distribution) of Human Tissues, Cells and Derivative Products Law of 2007 (Law 187(I)/2007).

    We will disclose information about your use of our website to our partners in social media, advertising partners and analysis partners. Our partners may combine this data with other information you have provided to them or which they have collected from your use of their services.

    We will disclose information about your use of our website with Facebook Inc. Facebook Inc. may combine this data with other information you have provided to them or which they have collected from your use of their services. If you do not want ads on Facebook Inc., you need to change your settings on their site.

    Information is disclosed to Facebook Inc. when Facebook Inc. uses personal data collected from Cryos' Facebook page. See also Facebook's Data Policy. Please note that Cryos does not have full influence on Facebook Inc.'s data processing.

    Finally, we may disclose certain anonymised information internally in the Cryos Group for research and statistics purposes.

    Transfer to third countries

    To the extent where your personal data is transferred to third countries, i.e. countries outside the EU/EEA, we will provide a sufficient level of protection for such a transfer, e.g. by entering EU standard contracts with the receiver of such information. This may be the case where your information is accessible by the member of the Cryos Group in the USA (Cryos International USA), when technical service providers we use store information outside in data centres outside the EU or when you ask for your deposit to be sent to a clinic or hospital outside the EU. In the latter case, the transfer will be necessary for the performance of a contract with you or for your interest in accordance with Article 49 In the rest of the cases, we take measures so that your personal information will be given analogous protection to EU standards, specifically by signing with the party based outside the EU, in case it is a country for which there is no adequacy decision by the Commission pursuant to Article 45 GDPR, an agreement with the standard contractual clauses approved by the European Commission as per Article 46 GDPR committing them to afford your personal data sufficient data protection.

    6. What are your rights?

    You have certain rights available in connection with Cryos' processing of information about you. These rights are described below but you are encouraged to contact with our DPO to receive additional details and any information you may need:

    • You have a right to access information which Cryos is processing about you and to obtain access to certain additional information about how and why we process your personal data. This means that Cryos must provide a copy of the personal data we process about you.

    • You have the right to obtain rectification of any incorrect personal data about you.

    • In certain situations, you have the right to obtain erasure of information about you before the due time in which Cryos will delete it.

    • In certain situations, you have the right to restrict the processing of your data. If you have the right to restrict the processing of your personal data, Cryos may, going forward, except for storage, only process your data in special circumstances and for special purposes.

    • In certain situations, you have the right to object against Cryos' processing of your personal data.

    • In certain situations, you are entitled to receive the personal data provided by you in a structured, commonly used and machine-readable format, and to transmit such personal data from Cryos to another data controller.

    • In relation to the processing based on your consent or explicit consent, i.e., Article 6(1)(a) or Article 9(2)(a) of the GDPR, you can always withdraw your consent at any time by contacting our DPO by email or otherwise, the details of whom are stated at the beginning of this Privacy Policy. A withdrawal of your consent does not affect the lawfulness of Cryos’ processing of your information on the basis of your previously granted consent until the time when such consent is withdrawn. Accordingly, if you withdraw your consent, this will not take effect until from the time it is withdrawn. Moreover, withdrawing your consent will not prevent any processing that is required under the law in connection with the traceability and other legal requirements as explained above by reference to Articles 6(1)(c) and 9(1)(i) GDPR.

    7. Who should you contact?

    If you want us to update, rectify or delete the personal data we have registered about you or exercise any of your aforementioned rights, or if you have any questions about this Privacy Policy, please contact us here as follows:

    In relation to personal data processed when you:

    • provide us with your information when creating or setting up a customer relationship;

    • speak with us through the web chat feature

    • place an order in our web shop;

    • have a sperm analysis done;

    • deposit your sperm or eggs with us.

    Cryos International – Cyprus Ltd and its DPO at [email protected].

    In relation to personal data processed when you:

    • use or set up a user profile on Cryos' website, book a call or sign up for Cryos' newsletter;

    • follow Cryos on social media like Facebook, Twitter, Instagram or LinkedIn or our blog.

    Cryos International ApS and its DPO at [email protected].
    Do not worry that you may not contact the right DPO. In all cases, you will be guided as necessary to be able to exercise your rights or receive the information you need.

    We will determine as soon as possible to which extent your request can be accommodated.

    8. Complaint guideline

    We hope that this Privacy Policy has provided you with the information you need.

    If you disagree with the way in which we are processing your personal data or the purposes for which it is processed, please contact us or our Data Protection Officer, which you can read about in section 3 of this Privacy Policy.

    You can also submit a complaint to:

    The Cyprus Data Protection Authority
    Office address: Iasonos 1, 1082 Nicosia, Cyprus
    Postal address: P.O.Box 23378, 1682 Nicosia, Cyprus
    Tel: +357 22818456
    Fax: +357 22304565
    Email: [email protected]

    For the processing conducted by Cryos International ApS, you can submit a complaint to:

    The Danish Data Protection Agency
    Carl Jacobsens Vej 35
    DK-2500 Valby
    Phone +45 33 19 32 00
    Email: [email protected]

    9. Amendments of the Privacy Policy

    We reserve the right to amend this Privacy Policy due to significant changes in legislation, legal practice, or our internal procedures.