PrivateLegalTerms of Agreement

    Terms of Agreement

      

      Introduction

      These terms of agreement (hereinafter referred to as the “AGREEMENT”) is made between Cryos International - Cyprus Limited, a company registered in the Republic of Cyprus with registration number HE 381787 and head office at Prigkipos Karolou 6, Ayios Dometios, CY-2373 Nicosia, Cyprus (hereinafter referred to as “CRYOS”) and the customer (hereinafter referred to as the “CUSTOMER”).

      The terms and conditions in this AGREEMENT shall govern any agreement between the CUSTOMER and CRYOS regardless of whether or not such agreement was entered into in writing, via selections made by the CUSTOMER on CRYOS’ website, orally, or otherwise. By entering into any agreement with CRYOS, the CUSTOMER accept these terms and conditions in full.

      CUSTOMERs may be either a professional CUSTOMER or a private CUSTOMER as defined herein. A private CUSTOMER is any private individual, and a professional CUSTOMER is hospitals, physicians or any other legal entities or individuals who act for commercial purposes entering into this AGREEMENT with CRYOS for the purpose of purchasing, reserving, collecting, receiving, processing, freezing, storing, transporting, and/or otherwise handling “GAMETES” as defined herein.

      Accordingly, this AGREEMENT applies to a professional CUSTOMER both when a) the professional CUSTOMER enters into an agreement with CRYOS about the purchase or reservation of “Gametes” and b) when CRYOS distributes Gametes to the professional CUSTOMER, because a private customer, who is a patient of the professional CUSTOMER, has entered into an agreement with CRYOS and refers CRYOS to deliver the Gametes to the professional CUSTOMER.

      CRYOS and the CUSTOMER are jointly referred to as the "PARTIES".

      “ORDER” shall refer to this AGREEMENT detailing with the services or goods provided by CRYOS to the CUSTOMER, and shall be deemed to include, whether by incorporation by reference or otherwise, the general terms and conditions contained in this AGREEMENT.

      Donor sperm, donor eggs and embryos hereinafter referred to collectively as the “DONOR GAMETES”.

      Deposit of the CUSTOMER’s own sperm, hereinafter referred to as the “STORED SPERM”.

      Deposit of the CUSTOMER’s own eggs or embryos, hereinafter referred to as the “STORED EGG”. STORED SPERM and STORED EGG are jointly referred to as the “STORED GAMETES”.

      CUSTOMERs of STORED GAMETES are also referred to as the “DEPOSITOR”.

      Other products hereinafter referred to as the “PRODUCT”.

      DONOR GAMETES, STORED GAMETES and PRODUCT are jointly referred to as the “GOODS”.

      The AGREEMENT also applies to the PARTIES’ agreement regarding delivery and transport of the GOODS as well as the PARTIES' legal position in the event of damage to packing of the GOODS.

      Written offers are valid for 30 days from the date of offer.


      General conditions

      1. Prices
      Prices are according to CRYOS’ current prices as they appear on CRYOS’ websites.
      CRYOS reserves the right to change prices without notice. Prices are exclusive of any applicable VAT.

      2. Payment terms
      Professional CUSTOMERs (hospitals, physicians or other centres or persons who act for commercial purposes): 14 days net after date of invoice.

      CRYOS reserves the right to refuse credit and ask for prepayment.

      Private CUSTOMERs: Prepayment by credit/debit cards, bank transfer, cheque or cash. For STORED GAMETES: 14 days net after date of invoice.

      The CUSTOMER pays CRYOS the total invoiced amount for the GOODS including any VAT, transport, etc. when entering into this AGREEMENT. If the CUSTOMER by mistake pays an amount that exceeds the invoiced amount, CRYOS is entitled to charge a fee for processing the refund.

      3. Information & correspondence
      All information and correspondence to the CUSTOMER will be sent by e-mail. The CUSTOMER accepts that all information is in English. CRYOS disclaims all responsibility if information, whatever the reason is, does not reach the CUSTOMER. If the CUSTOMER does not have an e-mail address, the CUSTOMER can request that such information is sent by ordinary mail. CRYOS is entitled to charge a fee for ordinary mail service.

      4. Order confirmation
      When the CUSTOMER submits an ORDER, CRYOS will send a confirmation to the CUSTOMER. When the ORDER is confirmed, this AGREEMENT becomes legally binding. In case of fault and deficiencies in the confirmation, the CUSTOMER is obliged to inform CRYOS about this without undue delay. In case of amendments to the ORDER, a new confirmation will be sent. In such cases, the latter confirmation will repeal any earlier confirmations sent. It is recommended that the CUSTOMER prints all received information on paper or another lasting media.

      5. Property right
      Delivered GOODS remain the property of CRYOS until CRYOS has received full payment from the CUSTOMER of the total price of the GOODS as well as delivery, transport and packaging.

      6. Delivery terms
      GOODS are shipped DAP (Delivered At Place) according to Incoterms 2010. This means door-to-door excluding any local customs formalities like customs clearance, import permits, duty and tax. Shipping and insurance are included. The transport time from the day of shipping until delivery has taken place may vary depending on the destination and other conditions. Normally 1-3 weekdays are expected in EU countries and 2-5 weekdays in the rest of the world. For some destinations outside EU, customs procedures may delay delivery significantly. If nobody is at home to receive the package, the courier may deliver it to a neighbour or take the package back to the warehouse and leave a note with further information concerning an alternative pick-up location. If the GOODS are picked up at CRYOS, delivery is EXW (Ex Works).

      7. Home delivery & pick up
      Private CUSTOMERs declare that they will read and comply with the safety instructions about handling and hazards of shipping with liquid nitrogen (LN2) and/or dry ice (CO2) which are supplied with the DONOR GAMETES and STORED GAMETES. CRYOS disclaims all responsibility for any damage caused by LN2 and CO2.

      8. Delay
      If the GOODS are not delivered on time and if the delay is due to circumstances for which the CUSTOMER bears the risk including delay from the carrier, CRYOS disclaims, to the extent permitted by law, all responsibility in this connection and the CUSTOMER loses the right to claim damages for delay.

      9. Faults and deficiencies
      When the shipment is received from the carrier, the receiver is obligated to examine the GOODS for any fault and deficiencies, which may have occurred during transport. If the GOODS have been damaged during transport, the receiver is obligated to complain about any such damages directly to the carrier.

      If the GOODS have any faults or deficiencies which were not visible when the GOODS were received, the CUSTOMER must inform CRYOS within 7 days after the fault or deficiency has been discovered by the CUSTOMER and no later than 14 days after delivery has taken place. Otherwise, and to the extent permitted by law, the CUSTOMER loses the right to claim the fault or deficiency.

      CRYOS is only responsible for damage to the GOODS if the damage is due to faults, deficiencies or neglect caused by CRYOS.

      If the GOODS include DONOR GAMETES and if the CUSTOMER has informed CRYOS, in writing and on time, of any existing faults or deficiencies for which CRYOS is responsible, CRYOS will replace the DONOR GAMETES. If CRYOS replaces within reasonable time, the CUSTOMER cannot demand a reduction of the purchase price or cancel the AGREEMENT.

      10. Nitrogen tanks/shipping boxes
      The CUSTOMER must return any nitrogen tank and its shipping box without undue delay. The nitrogen tank and its shipping box must be returned within 7 days (small tank) or 12 days (large tank) after shipping date from CRYOS. If the tank and its shipping box have not been returned within the specified time, CRYOS is entitled to demand a weekly rent (at present EUR 100 per commenced week) from the CUSTOMER.

      The CUSTOMER is responsible for returning the nitrogen tank/box on time to CRYOS and in the same condition as at the time of delivery.

      Nitrogen tanks/shipping boxes shall remain the property of CRYOS.

      CRYOS is entitled to claim the full value from the CUSTOMER for a new tank and its shipping box if it is damaged or lost between delivery and pick up for return.

      CRYOS is entitled to consolidate shipments in the event that more ORDERs from different CUSTOMERs have the same delivery address. All such CUSTOMERs are jointly and severally liable for the return and value of the nitrogen tank and its shipping box. Shipping costs on consolidated shipments will not be split or refunded.

      The CUSTOMER is aware of the fact that frozen DONOR GAMETES and STORED GAMETES are fragile products and thus it is strongly emphasized that the durability of the frozen DONOR GAMETES and STORED GAMETES is dependent on the storage facility and that it may be damaged if not used immediately after thawing.

      11. Other responsibilities
      CRYOS does not guarantee that treatment with the DONOR GAMETES or STORED GAMETES will result in a pregnancy or if it does result in a pregnancy that the pregnancy will result in the birth of a healthy and viable child or children.

      Despite detailed security precautions there is always a minimal risk that DONOR GAMETES and STORED GAMETES are mixed, mislabelled or contaminated. In such cases, and if it can be documented that it is the fault of CRYOS, CRYOS will refund the direct costs of the DONOR GAMETES or the costs invoiced in relation to the storage of STORED GAMETES.

      To the extent permitted by law, CRYOS disclaims all responsibility for any other circumstances including, but not limited to, fertility treatment, unwanted pregnancy, multiple pregnancies, spontaneous abortion, extra uterine pregnancy, stillborn, expenses for medicine, transport and travel expenses, accommodation, loss of profit, sales or income, loss of time and clientele, or ensuing costs or other direct or indirect losses or expenses which may be the result of delays, fault or deficiencies whether CRYOS is responsible for this or not. This also includes circumstances caused by force majeure or other circumstances which are beyond CRYOS’ influence such as strikes, lockouts, transport difficulties, detention, goods retained at customs, confiscation, war, martial conflicts or civil unrest, vandalism, terrorism, radioactivity or natural disasters.

      To the extent permitted by law, CRYOS disclaims all responsibility for damage to real estate and personal and movable property including either finished goods produced by the CUSTOMER or goods involving produced parts.

      To the extent permitted by law, CRYOS disclaims all responsibility for damage caused by frozen DONOR GAMETES and STORED GAMETES, CO2, or LN2 such as leakage, spillage, loss, or damage caused by storage of LN2 under pressure.

      To the extent permitted by law, CRYOS disclaims all responsibility for any damage, which may be the result of transmitted diseases or unwanted or unknown hereditary conditions contained in the DONOR GAMETES or STORED GAMETES.

      12. Waiver of claim and indemnification
      The CUSTOMER expressly releases, indemnifies, defends and holds harmless CRYOS, its agents, employees, officer, directors, shareholders, representatives, independent contractors, customers, successors and affiliates to the fullest extent permitted by law from and against any claims, loss, damage, expenses, liabilities, demands, offsets, causes of actions and attorney’s fees arising out of or in any way relating to this AGREEMENT, including, but not limited to the collection, freezing, sale, purchase, storage, shipping, release, loss, damage or destruction of the GOODS.

      13. Online account
      In order to purchase DONOR GAMETES, make a reservation of DONOR GAMETES or to manage STORED GAMETES the CUSTOMERs must register an online account with CRYOS. It is the CUSTOMER’s responsibility to keep the registered contact data on the account updated. The username and password of the account is personal and private. The CUSTOMER will keep and protect the username and password in such a way, that no other except the CUSTOMER has access. If the username and password is informed by the CUSTOMER to other persons or organisations, any actions on the CUSTOMER’s account are at the CUSTOMER’s responsibility and the CUSTOMER holds CRYOS harmless for any liability or additional costs arising out of or in any way relating to this AGREEMENT as per the terms of Waiver of Claims and indemnification in this AGREEMENT.

      14. Disputes
      Any dispute between the PARTIES, which may originate from this AGREEMENT, must be resolved by means of negotiation in which the PARTIES are obligated to try to find an amicable solution.

      If the PARTIES cannot reach an agreement through negotiation no later than 6 weeks after commencement of the negotiations, each of the PARTIES are entitled to hand over the case for the decision of the ordinary courts.

      These Terms, the Agreement and generally the relationship between CRYOS and the CUSTOMER are governed by the laws of the Republic of Cyprus. Any claim or dispute arising from or related to the Terms, the Agreement and generally the relationship between CRYOS and the CUSTOMER will be subject to the exclusive jurisdiction of the courts of the Republic of Cyprus.

      15. Authority to sign (only applicable for professional CUSTOMERs)
      I declare that I am authorized to sign for the CUSTOMER.

      16. Legal age (only applicable for private CUSTOMERs)
      I declare that I am of legal age.

      DONOR GAMETES

      17. Reservation of DONOR GAMETES
      DONOR GAMETES are reserved for the period ordered by the CUSTOMER. An order confirmation for the reservation will be sent to the CUSTOMER.

      The reservation period can always be extended. Prior to expiry CRYOS will send a reminder to the CUSTOMER with information that the reservation is due to expire. Renewal is done online with the use of a username and password. By renewal, the CUSTOMER accepts that the conditions for storage will be according to the Terms of Agreement in place at the time of the renewal. A confirmation for renewal will be sent to the CUSTOMER.

      If the received payment is lower than the outstanding amount, CRYOS is entitled to reduce the selected period of time proportionally.

      If payment is not received in due time CRYOS has the right to terminate any reservation.

      When the CUSTOMER wants reserved DONOR GAMETES to be delivered, the delivery is ordered online with the use of a username and password. If the CUSTOMER does not have access to the internet a Delivery Statement form must be filled in and sent to CRYOS together with a copy of the CUSTOMER's ID card (passport, driver’s license or similar). Payment for the shipment is at the cost of the CUSTOMER.

      When the CUSTOMER wants to terminate the reservation, the termination is ordered online with the use of a username and password. If the CUSTOMER does not have access to the internet a Termination Statement form must be filled in and sent to CRYOS together with a copy of the CUSTOMER's ID card (passport, driver’s license or similar).

      When the reservation is terminated the purchase price, less the agreed percentage, of the reserved DONOR GAMETES still located at CRYOS will be refunded. Payment for any remaining reservation period will not be refunded. In case of mass termination within a selected period, CRYOS can postpone the payment until the end of the selected reservation period. If all the reserved DONOR GAMETES has been delivered, the reservation is automatically terminated.

      Exchange of reserved DONOR GAMETES can only take place by terminating as per above and by performing a new purchase.

      CRYOS keeps an agreement in force with another licensed tissue establishment to take over storage of the reserved DONOR GAMETES, if CRYOS, whatever the reason is, will not be able to continue storing the reserved DONOR GAMETES

      18. Parent declaration (only applicable for private CUSTOMERs)
      The CUSTOMER confirms that any use of DONOR GAMETES will be in accordance with applicable law and that he/she will claim parenthood and look after and consider the child/children, which may be the result of treatment with DONOR GAMETES supplied by CRYOS, as their own legal child/children.

      19. Changeability of the item description
      The CUSTOMER acknowledges that DONOR GAMETES are sold under the item description which appears from the donor profile and the Summary of Records (“SOR”) at any time. Certain parts of the content in the item description are changeable by nature since it describes a human being and its biological circumstances and conditions. Accordingly, CRYOS can add changes to a donor profile and SOR over a period of time, if CRYOS receives new knowledge about a donor which could be relevant for a CUSTOMER’s assessment of this donor.

      20. Non-ID Release & ID Release
      The donors are either Non-ID Release or ID Release donors. The CUSTOMER understands and accepts that the identity of a Non-ID Release donor will never be disclosed by Cryos. Regardless of whether a donor is Non-ID Release or ID Release, the CUSTOMER guarantees that no attempts will be made to search for or to trace donors, including search for the donor’s identity or any information that can lead to the disclosure of the donor’s identity, or the identity of other recipients or offspring related to the donors. If, regardless of this, the CUSTOMER initiates such a search or trace, the CUSTOMER shall indemnify CRYOS from any demand raised against CRYOS as a result of the CUSTOMER’s search, regardless of whether the search, directly or indirectly, has resulted in tracing or identifying the donor or other recipients or offspring related to the same donor.

      If the donor is an ID Release donor, CRYOS will disclose the identity of the donor to clinics and authorities in countries where this is mandatory before or in relation to import or treatment. Furthermore, CRYOS will disclose the identity of the donor to the child itself at the donor child’s request, but only once the child has reached the age of 18. The child must document, or render probable, that he/she is the result of treatment with DONOR GAMETES from a specific ID Release donor from CRYOS. The code of the donor in question must be informed to Cryos.

      The donor may have initially agreed to meet the child, but CRYOS has no responsibility whether the donor will actually do so in the future.

      21. Delay
      If the delivery of DONOR GAMETES is delayed due to circumstances for which CRYOS is responsible and the CUSTOMER wishes to cancel the ORDER for that reason, the CUSTOMER has an obligation, if possible, to return the DONOR GAMETES immediately so that it is received frozen by CRYOS no later than 7 days for small nitrogen tanks and no later than 12 days for large nitrogen tanks after the DONOR GAMETES were shipped from CRYOS.

      All shipments of DONOR GAMETES are sealed before they leave CRYOS. If the CUSTOMER has broken the inner seal, the CUSTOMER cannot make use of the right of cancellation. The CUSTOMER has been informed that DONOR GAMETES must be returned unthawed and undamaged, and, for safety reasons, the DONOR GAMETES cannot be returned if the inner seal has been broken.

      22. Quota reservations and pregnancy registration
      In some countries, the CUSTOMER must hold a Quota Reservation ("QR") in order not to exceed national quotas regarding number of pregnancies/children/families per donor. The QR is a security for the CUSTOMER, that the CUSTOMER holds a family or pregnancy slot in the total country quota.

      If a QR is mandatory in the CUSTOMER's country, a QR will automatically be added to the CUSTOMER's basket when the CUSTOMER places an order. If a QR is not mandatory in the CUSTOMER's country, the CUSTOMER cannot purchase a QR.

      A QR is fully refundable for the CUSTOMER within a period of 3 years from the date of purchase of the QR provided that a pregnancy is not obtained, and that the CUSTOMER has no straws or embryos left for future treatments. Upon expiry of the aforementioned period of 3 years the QR is not refundable for the CUSTOMER.

      Prior to expiry of the period of 3 years from the date of purchase of the QR, CRYOS will send e-mails to the CUSTOMER reminding the CUSTOMER to convert the QR to a pregnancy registration in case a pregnancy is obtained, or to terminate the QR against a refund, if a pregnancy is not obtained or if the CUSTOMER does not want to proceed with the chosen donor.

      The CUSTOMER is obligated to register a pregnancy as soon as the pregnancy has come to the knowledge of the CUSTOMER. This obligation applies to both professional and private customers. Pregnancies are registered online with the use of a username and password.

      The CUSTOMER must register if the pregnancy is a sibling (the CUSTOMER already has a child with the same donor). The CUSTOMER must also register if the pregnancy is terminated (biochemically, spontaneous abortion, extra uterine pregnancy or stillborn).

      When entering into this AGREEMENT, the CUSTOMER accepts that CRYOS is entitled to continue contacting the CUSTOMER until the result of the treatment has been registered. If, due to the relationship of the CUSTOMER, it is not possible to register the result of the treatment, CRYOS is entitled to seek information from the clinic where the DONOR GAMETES were delivered, if any.

      The CUSTOMER can check on CRYOS’ website if the quota for each donor has been reached. The quota is calculated as the number of pregnancies registered minus siblings and abortions. The CUSTOMER should be aware that the quota is only indicative. CRYOS disclaims all responsibility if pregnancies are not registered, if pregnancies are registered twice or incorrectly, if the quota in the country in question is calculated differently, or if CRYOS does not know the quota or calculation methods of the country in question.

      23. Reports and information regarding adverse reactions
      If the CUSTOMER receives information about any adverse reactions, including hereditary diseases, syndromes, multiple and isolated malformations, associations, etc., as a result of using DONOR GAMETES, the CUSTOMER is obliged to inform CRYOS about this immediately so CRYOS can take the necessary action in relation to other CUSTOMERs, authorities, etc. The CUSTOMER agrees to provide the necessary information by filling out the website form Report of Conditions, so CRYOS is able to make a diagnosis. If the CUSTOMER is a private person, the CUSTOMER hereby gives CRYOS the right to obtain relevant information from the CUSTOMER’s and the child’s medical files. The CUSTOMER also agrees to give blood samples in order to verify the diagnosis.

      If CRYOS receives information as per above, the information will be assessed and if relevant the donor will be put in quarantine and it will be assessed if the information is related to the DONOR GAMETES. Subsequently, the DONOR GAMETES are either released for sale or permanently blocked.

      The CUSTOMER agrees that CRYOS may send notices about donors who are in quarantine or permanently blocked for confirmed, delivered and reserved ORDERs of DONOR GAMETES. If the ORDER includes a delivery address (typically the clinic) which is different from the invoice address and if there is an e-mail address connected to this delivery address, the CUSTOMER agrees that CRYOS may send such information to this e-mail address as well.

      In case a donor is under investigation for genetic diseases, CRYOS is obligated to cancel or postpone shipping of confirmed ORDERs. DONOR GAMETES from permanently blocked donors can only be delivered if the CUSTOMER accepts a special online declaration form. If the CUSTOMER wants to terminate a reservation of a permanently blocked donor, this can be done as per above

      24. Cancellation and change of ORDERs
      As long as shipments have not taken place confirmed ORDERs can always be cancelled. However, a 25%cancellation fee will apply. In case of changes to a confirmed and processed ORDER, CRYOS is entitled to charge the CUSTOMER a fee that corresponds the actual costs related to the change or the positive compliance of the AGREEMENT according to CRYOS’ choice.

      Private CUSTOMERs are entitled to cancel the ORDER no later than 14 days after the ORDER has been confirmed (only applicable for online ORDERs). Before the right of cancellation expires, the CUSTOMER must inform CRYOS in writing that the CUSTOMER wishes to make use of the right of cancellation as well as return the DONOR GAMETES, if delivered, to CRYOS in the same condition and quantity as when the CUSTOMER received the DONOR GAMETES.

      All costs and the risk of damage and deterioration of the DONOR GAMETES during the return transport to CRYOS lie with the CUSTOMER.
      If the CUSTOMER has started using the DONOR GAMETES, including but not limited to the instance where the CUSTOMER has broken the security seal on the package/box, the CUSTOMER cannot make use of the right of cancellation. The CUSTOMER has been informed that DONOR GAMETES must be returned unthawed and undamaged, and, for safety reasons, the DONOR GAMETES cannot be returned if the security seal on the package/box has been broken.

      CRYOS will repay the CUSTOMER, no later than 14 days after the DONOR GAMETES has been received by CRYOS, and it has been established that the DONOR GAMETES has been received in the same condition and quantity as when the CUSTOMER received the DONOR GAMETES, and that the inner security seal has not been broken.

      25. Transfer of AGREEMENT
      If the CUSTOMER is not the final recipient, the CUSTOMER is obliged to transfer the content of this AGREEMENT to the recipient who is subsequently treated with the DONOR GAMETES or to anyone who subsequently purchases the DONOR GAMETES from the CUSTOMER. If the transfer of this AGREEMENT has not taken place in such cases, the CUSTOMER holds CRYOS harmless for any liability or additional costs arising out of or in any way relating to this AGREEMENT as per the terms of Waiver of Claims and indemnification in this AGREEMENT.

      26. Other issues
      CRYOS declares that DONOR GAMETES delivered is released for clinical use according to one or several Standards, as described on CRYOS’ website. For instance, donors and DONOR GAMETES are selected, screened and comply with the prevailing rules at the time of donation. If the Standard of the DONOR GAMETES ordered does not meet the requirements in the CUSTOMER's country/jurisdiction, CRYOS disclaims all responsibility.

      Despite the examination and testing for an extensive number of conditions and diseases in both the donor as well as the DONOR GAMETES, see also CRYOS’ website about screening, there is always a minimal risk that infectious or hereditary diseases are transmitted with DONOR GAMETES. From the Summary of Records (“SOR”) available at each donor’s profile at CRYOS’ website it appears for which infectious or hereditary diseases the donor has been tested. It is CRYOS’ assessment that the risk of transmission of infectious and hereditary diseases is lower than in the general population.

      In case CRYOS is informed about transmissible or heredity diseases or unknown or unwanted heredity conditions in the DONOR GAMETES after the ORDER has been confirmed (irrespectively of whether the ORDER has been delivered or not), and if this is not due to faults or deficiencies for which CRYOS is responsible, CRYOS, to the extent permitted by law, disclaims all responsibility.

      CRYOS declares that when DONOR GAMETES in this AGREEMENT is sold, it is not the DONOR GAMETES themselves that are sold but the related processing and work, such as selection and testing of the donor, manufacturing of documents and the handling, freezing, storage, marketing, administration, etc. of the gametes.

      Information in the donor’s extended profile as well as the photos are provided by the donor. When drafting the extended donor profile CRYOS may edit the information provided such as removal of identifying details about the donor, combining text and proofreading. It is CRYOS’ belief that the data provided is correct, but CRYOS, to the extent permitted by law, disclaims any liability in the event the data provided should not be correct.
      CRYOS declares that compensation to donors has been in accordance with local regulations at the time and place of donation. CRYOS declares that DONOR GAMETS units might contain traces of antibiotic(s) and protein(s) from the culture and/or processing media, used for processing. If additional information about the media is required, contact CRYOS.

      STORED GAMETES

      27. Analysis and confirmation
      CRYOS performs an analysis of each ejaculate of STORED SPERM in order to evaluate the quality and the fertilization abilities. CRYOS will evaluate and recommend if more ejaculates should be stored. STORED EGGs are not analysed.

      When the STORED SPERM including all ejaculates are stored, a confirmation with the storage details and storage period will be sent to the DEPOSITOR.

      In order to meet the requirements of applicable law the DEPOSITOR must be tested for certain infectious diseases (HIV and Hepatitis) in order to avoid cross contamination in the storage facility. These tests can be carried out by CRYOS for additional costs. Alternatively, the DEPOSITOR must present valid documentation to CRYOS that the necessary tests have been taken. If CRYOS have not received the tests or documentation within one (1) month from the confirmation has been sent, CRYOS is obliged to terminate the storage and to destroy the STORED GAMETES. The DEPOSITOR cannot claim any refund in such cases.

      Where required by law, embryos can be stored only with the consent of both members of the couple that commissioned the creation of the embryos.

      28. Renewal
      The DEPOSITOR has the sole right of disposition of the STORED GAMETES. If the STORED GAMETES are embryos, dispositions can only be made mutual by both the female who delivered the oocytes and the male who delivered the sperm. In other cases, for instance by use of donated gametes, testamentary dispositions, etc. the legitimacy ownership to the STORED GAMETES must be documented.

      If the DEPOSITOR passes away during the storage period and if CRYOS is made aware of this, the DEPOSITOR's STORED GAMETES will, unless in case of testamentary disposition and only if CRYOS is informed about this, be destroyed without any undue delay and this AGREEMENT will automatically be terminated.

      If the DEPOSITOR has made a valid testamentary disposition of the STORED GAMETES, and if CRYOS has received the testament, the beneficiary will take over the DEPOSITOR’s rights and position according to this AGREEMENT. CRYOS refer DEPOSITORs who want to make testamentary disposition to seek legal advice.

      The heirs of the DEPOSITOR have no rights over the DEPOSITORs STORED GAMETES according to this AGREEMENT unless in case of a testament.

      30. Delivery
      When the DEPOSITOR wants the STORED GAMETES delivered, the delivery is ordered online with the use of a username and password. Alternatively, a Delivery Statement form can be filled in and sent to CRYOS together with a copy of the CUSTOMER's ID card (passport, driver’s license or similar). Payment for the shipment is at the cost of the DEPOSITOR.

      31. Termination
      When the DEPOSITOR wants to terminate the storage, the termination is ordered online with the use of a username and password. Alternatively, a Termination Statement form can be completed and sent to CRYOS together with a copy of the DEPOSITOR's ID card (passport, driver’s license or similar).

      Where required by law, where the creation of embryos has been commissioned by a couple, both members of the couple must consent to the termination of storage.

      If the storage is not renewed, the AGREEMENT is automatically terminated, and the STORED GAMETES will be destroyed. If all the STORED GAMETES have been delivered, the AGREEMENT is automatically terminated.

      32. Backup
      CRYOS keeps an agreement in force with another licensed tissue establishment to take over the STORED GAMETES, if CRYOS is not able to continue storing the STORED GAMETES.

      33. Requirements of applicable law
      To the extent that any requirements of applicable law are in conflict with or in addition to any provision of this agreement, the former will prevail.

       

      August 31st, 2022