ClientBlogCustomer Care at Cryos: Get to Know Melissa
Infertility, Home Insemination, Fertility treatment, Cryos news

Cryos Customer Care - Who are they and what do they do?

By Cryos | 9/29/2020
Cryos Customer Care - Get to know Melissa

Our Cryos Customer Care department can help to guide and support you on your path to parenthood. The Customer Care representative role is to make this journey as simple and convenient for you as possible. Each team member is happy to help you with any question or concerns you may have.


Have you wondered who the people are that answer your phone calls, chats, and emails at Cryos? We have interviewed some of the members of our Customer Care team to give you an inside scoop about who they are, what they do, and what is the best advice they can give you! Keep up-to-date with our blog for the latest information and interviews with our knowledgeable Customer Care team members.


Read below to get to know our Customer Care Representative, Melissa.

Meet our Customer Care Representative, Melissa!

Melissa, how long have you been working at Cryos and what is your role?

I've been working at Cryos since November of 2019 as a Customer Care Coordinator. My role involves interfacing with our clients and answering any questions they may have through our different channels like online chat, email, and of course over the phone.

What is your favorite part about being a Customer Care Representative for Cryos?

I love being able to provide the information clients need to help their families grow!

Which questions are you asked most frequently?

I'm frequently asked about the basics like how Cryos works, from the donation process to purchasing donor eggs and donor sperm. I'm also asked frequently about our costs, as related to our gametes.

  • About Donation: Cryos donors come from many different walks of life. We are proud to have a very diverse group of donors in terms of ethnicity, education, etc. If you or someone you know is interested in becoming a Cryos donor, visit our website and fill out a free online application. Many of our donors choose to come to Cryos due to their giving nature. You can hear more about this from some of our donors on their decision to donate and their experience along the way. Watch our exclusive interviews with both sperm donor Adam and egg donor Anna!
  • About Pricing: The pricing of our products can vary greatly depending on several factors. For example, the cost of sperm can vary due to the type of profile and also the sperm's motility. Motility is the sperm's overall ability to move or swim. If you would like to learn more about motility, visit our blog that discusses everything you need to know about sperm motility. Sperm can vary in cost whether it is ready for home insemination which is also known as intra-cervical insemination (ICI) or intrauterine insemination (IUI). To find out more about ICI and IUI pricing, visit our blog that discusses the cost of different treatment options.

What is one thing that you wish clients would know or do better?

I wish our clients knew about all the incredible resources that are available to them on our website and blog. The answers to many of the questions I get each day can be found in either place. Reading through the blogs can really help prepare them for their journey. It also can help with answers to many questions like how our shipping works!

Do you have any tips for clients starting the process or planning to order?

Before you start your journey with us, be sure to have a consult with your doctor to make sure you are healthy and ready to conceive. Also, if you are doing home insemination learn how to properly track your ovulation so that you can time your orders better and relieve some of the stress that goes along with shipping. To find out more about ovulation tracking, click here!

Is there anything else you would like for our clients to know?

I just want to really stress how important it is that our clients are tracking their ovulation properly! I also want to clarify that when they place an order the date they select is NOT the day they will receive the order, but it’s actually the day that it will ship and leave our facility in Orlando, Florida. To find out more about ordering sperm from Cryos, click here!

Cryos is Here For You

If you have any questions or would like additional information, our knowledgeable Customer Care Team is available via email at [email protected] or by phone at (407) 203-1175. You can also contact us via our live online chat system, which can be found on our website.

Stay tuned to get to know the rest of the Cryos Customer Care Team!