Q: Do you deliver to private customers?

Cryos does not deliver frozen eggs to private customers, because frozen donor eggs are fragile and has to be handled correctly at all times during the process.

Q: What credit cards do you accept?

We accept all major credits cards .

Question 1

Do you deliver to private customers?

Accepted Answer

Cryos does not deliver frozen eggs to private customers, because frozen donor eggs are fragile and has to be handled correctly at all times during the process.

Question 2

Do you deliver donor eggs worldwide?

Accepted Answer

Yes we do. Please call us to confirm that we can deliver to you and your clinic.

Question 3

When can I expect delivery?

Accepted Answer

Cryos frozen donor eggs are delivered in the continental US via FedEx overnight priority shipping and arrives by 10:30AM. The delivery time does not factor in weather delays, and Cryos does not guarantee shipments that are delayed due to weather.

Please contact us to check delivery time frames for international delivery.

Question 4

How long before treatment should I place my order?

Accepted Answer

If you plan to ship your order to a clinic, shipping time and date should be coordinated with your treating clinic. Some receive shipments on specific dates and there are different lead time requirements.

Please place your order well in advance. Cryos needs 2 days to handle your order before it is shipped. Then you need to add the shipping time.

You select the shipping date when placing your order online. The shipping date you select must be at least 2 days after the date you place your order. If your ovulation is unpredictable or variable we can always modify the shipping date of your order at a later stage if needed.

Donor eggs are delivered to your clinic by a nitrogen tank. Read more under Delivery of Donor Eggs.

Question 5

What documentation will be sent with the shipment?

Accepted Answer

The shipment will include the following documentation:

Invoice
Packing List
Summary of Records containing test results and Standard release information.
Safety warning for handling of liquid nitrogen (LN2)
Instructions for return of the nitrogen tank
Shipping label for return of the nitrogen tank
Warming kit and handling instructions
Oocyte Warming and Embryology record form

Question 6

Can I make a reservation of donor eggs?

Accepted Answer

Yes, Cryos International recommends reserving donor eggs for future use. Read more about reservations here

Question 7

What credit cards do you accept?

Accepted Answer

We accept all major credits cards.

Question 8

Can I pay by check or bank transfer?

Accepted Answer

Cryos International accepts bank transfers. Checks are not accepted.

Question 9

Which currencies do you accept?

Accepted Answer

All online credit card payments are processed in USD.

Question 10

What are the sales and delivery terms?

Accepted Answer

Read our Terms of Agreement

Question 11

What are the shipping costs?

Accepted Answer

See our donor egg delivery price list

Question 12

Which information about the egg donors is available?

Accepted Answer

We have two types of egg donors: ID Release (formerly Non-Anonymous) and Non-ID Release (formerly Anonymous).

All donors have extended profiles consisting of personal information on the egg donor's background, education, family background, interests, hobbies, etc. The following additional information may apply: staff impression, adult and baby photos of the egg donor, a handwritten greeting, a sound recording of the egg donor's voice, EQ profile, etc.

Question 13

Who are the egg donors and why do they donate their eggs?

Accepted Answer

The egg donors are young women between ages of 18 and 32 in great health, mentally and physically.

Some of the women describe egg donation as the most powerful and rewarding decision a woman can make. Other reasons women donate their eggs include being empathetic towards prospective parents struggling with fertility issues and being generous in their willingness to help others. It is a possibility to change the lives of a couple for the better by enabling them to become parents. Some women are motivated by the fact that they have someone in their life with fertility problems and they have seen first-hand what a difference they can make or they have children of their own and want to help others experience the joy.

Question 14

What screening do the egg donors go through?

Accepted Answer

The donors undergo rigorous selection criteria and thorough medical examinations prior to acceptance and clearance to become a donor. Donors pass a physical test and are screened for a battery of infectious and hereditary diseases, but despite being healthy young women, often students of higher education, only a small percentage pass to become a Cryos donor. A Summary of Records, containing test results and Standard release information, is attached to the order confirmation as well as included in all shipments. The Summary of Records is subject to change over time.

Read more about screening

Question 15

What should I know about the Zika virus?

Accepted Answer

The Zika virus is a mosquito-transmitted infection related to dengue, yellow fever and West Nile virus known to cause severe birth defects in babies. Cryos continues to be very proactive in preventing the possible transmission of the Zika virus by implementing policies well in advance of the FDA requirements. While the FDA has not approved a donor screening test for tissue banks, they have issued several Emergency Use Authorizations (EAU) for various test kits used to detect the Zika virus. These test kits are currently being used by blood banks, public health officials and physicians to screen patients for the virus. In order to provide the safest donor sperm and eggs, all of Cryos donors who made deposits on or after August 1^st, 2016 have now been tested.

Question 16

How many times can an egg donor donate?

Accepted Answer

At Cryos International we abide by the guidelines set by American Society for Reproductive Medicine (ASRM), therefore the maximum a donor can donate is 6 times.

Question 17

What is a standard?

Accepted Answer

As countries have different regulations regarding selection, screening, and approval procedures for donors and donor eggs, as well as different requirements for documentation, Cryos operates with different "Standards" for release. Donors/donor eggs can be released according to one or several Standards.

Donors/donor eggs can be released according to the Standards: Denmark (DK), EU, Finland (FI), Holland (NL), Norway (NO), New York State (NYS), United Kingdom (UK), Israel (ISR), and United States of America (USA).

For treatment by a professional in one of the above countries you should use the relevant Standards. For treatment by a professional in a country other than mentioned above please ask your clinic for assistance.

It is the client's responsibility to ensure that import and handling is legal in the destination country.

Question 18

Why should I purchase donor eggs from Cryos?

Accepted Answer

Cryos continuously strives to ensure the greatest selection of high quality donor eggs from donors of all races and ethnicities.

With several decades of experience, Cryos is a world leader in using up to date advanced cryopreservation methods. Our Physicians and Embryologist are sought after specialists in the field of retrieval and vitrification of frozen donor eggs.

We use safety, careful screening and medical testing when selecting our donors. Most importantly, to Cryos – it’s personal.

Question 19

Why frozen instead of fresh donor eggs?

Accepted Answer

Availability - Unlike fresh donor egg cycles where women could wait up to a year for a donor, frozen donor eggs from Cryos have already been retrieved and are ready for you.

Convenience - Additionally, you do not have to be synchronized with the donor’s menstrual cycle, you schedule your treatment when it works for you.

Price - Frozen donor eggs are more affordable than traditional fresh donor egg cycles. While a fresh egg donor cycle can cost as much as $38,000, using frozen donor eggs is nearly half as much.

Less Risk - Cryos egg donors are prescreened so your chances of a medical issue occurring are much lower.

There is no significant difference in the success rates for pregnancy between IVF/ICSI cycles using fresh eggs vs cycles using frozen eggs.

Question 20

How are the donor eggs frozen?

Accepted Answer

Once the eggs have been retrieved from the donor they are evaluated by an embryologist. Cryos International selects only top quality, mature eggs for cryopreservation using a process called vitrification. Vitrification is a process by which eggs are “frozen” rapidly thus preventing ice crystal formation that could damage the eggs. Vitrification results in high survival numbers when the eggs are warmed and overall success rate with vitrified eggs approaches that of fresh donated eggs. The eggs are then stored in liquid nitrogen.

Question 21

Do you coordinate with my clinic?

Accepted Answer

Cryos has a worldwide network of cooperating clinics and if your clinic is not already part of the Cryos network, registration is easy. To get started, select your donor and place an order. Then, you will put your clinic's information in the ship to address, and our proprietary system will link the order with the clinic profile. On your first order, a Customer Care Associate will contact the clinic to complete the registration process and delivery details.

In order to receive the Cryos egg survival guarantee, patients must undergo Cryos frozen donor egg cycles at a clinic who has been trained in the use and implementation of Cryos’ proven laboratory and clinical protocols. Training is also available for your clinic.

Clinics sometimes prefer for patients to pay Cryos directly and the clinic bill for treatment services only. Other clinics will include the cost of eggs from Cryos in their overall fees and their patients pay nothing to Cryos. Either way, we will work closely with your clinic to make it very easy for you to select an egg donor and purchase donor eggs. Cryos’ Customer Care department is available to assist you with availability of donor eggs and straws.

Question 22

Do you offer a guarantee?

Accepted Answer

To qualify for Cryos’ egg survival guarantee, the frozen donor eggs must be shipped to a Cryos’ reference clinic who has been trained in Cryos’ protocols and procedures.

Question 23

How many donor eggs should I order?

Accepted Answer

Cryos does not require you purchase a specific number of eggs. That decision should be made by you and your clinic. However, published estimates indicate that 6-8 frozen eggs are the optimal number to produce 1 - 2 good quality embryos to transfer.

Question 24

How much do frozen donor eggs cost?

Accepted Answer

The price of frozen donor eggs from a Non-ID Release egg donor is $2,300 each.

If you select an ID Release egg donor, the cost is $2,500 each.

Question 25

How do I select an egg donor?

Accepted Answer

All intended parents have different criteria when selecting their egg donor. Cryos makes it easy. There is no charge to view our online database of donors.

Consider what is important to you and perform your search for an egg donor.

Question 26

What are the success rates?

Accepted Answer

The individual success rates vary by patient, however, published estimates indicate approximately 50% success with frozen donor eggs.

Question 27

Who do I call for questions?

Accepted Answer

For questions about our donors, or using frozen donor eggs from Cryos, Contact Us directly.

If your question is about treatment, you should speak to your clinic.

Donor Egg FAQ