LAST UPDATED NOVEMBER 21th 2024

Access to confidential information

When logging in to Cryos’ website you gain access to our donor profiles, which contain detailed information as well as photos of Cryos’ donors. Cryos owns all intellectual property rights to the content on Cryos’ website, including but not limited to the information contained in Cryos’ donor profiles. Access to the information about our donors is provided solely for the purpose of assisting potential customers in finding a donor. Any form of copying, including but not limited to reproduction, distribution or download of information about Cryos’ donors, including saving whole photographs or parts of them, is strictly prohibited. You may not in any way use information about donors, including photos, to search for a donor’s identity or information that can lead to the disclosure of a donor’s identity or the identity of other recipients or children, that have been conceived by use of gametes from the donor. If you initiate such search or if you contact a donor, Cryos reserves the right to make a claim for damages or compensation against you, in case Cryos suffers any loss as a result of your search, regardless of whether the search, directly or indirectly, results in the identification or contact with a donor or other recipients or children, conceived by use of gametes from a donor.

Privacy Policy

We at Cryos International – USA, LLC (collectively, the “Company,” “us,” or “we”) respect your privacy, and this privacy policy (“Privacy Policy”) describes the types of information we may collect from or about you, including when you visit the website, [https://www.cryosinternational.com/en-us/us-shop/] (our “Website”) and how we use, maintain, protect, and disclose that information.

This Privacy Policy applies to information we collect, use, share, and otherwise process in connection with:

your use of this Website, including, (i) as a sperm / egg donor (“Donor”), (ii) as a client searching for a Donor (“Client”), or (iii) as a healthcare professional searching for donor sperm and/or eggs for your clinic (“Professional”);
e-mail and other electronic messages between you and the Company.

Together, we refer to these activities as the “Services".

This Privacy Policy applies only to the information collected in connection with the Services. Please read this Privacy Policy carefully to understand our policies and practices regarding your information. If you do not agree with our policies and practices, your choice is not to use our Services. By accessing our Website and using the Services, you acknowledge this Privacy Policy.

To the extent you opt to become a Donor, Client or Professional, your use of the Services may also be subject to a separate agreement with the Company which will further describe the ways in which we use and disclose your health-related and other personal information.

WHAT INFORMATION WE COLLECT

Information We Collect About You

We collect certain information directly from you, including:

For Donors:

Health-related and other personal information that you provide when you submit an online sperm / egg donor application, including information about your history of such donations, whether you have children, your use of contraceptives, information about your sexual history and history of sexually transmitted diseases, information about your family history, including mental health issues experienced by you or your family, your eligibility to work in the United States, and other information relating to your medical or health issues. We note that some of this information is sensitive in nature.
Health-related and other personal information that you provide in order for us to describe you in a donor profile on our website, such as donor type (Non-ID Release or ID Release), profile type (Basic or Extended Profile), education and/or profession, characteristics such as eye color and hair color, height and weight, donor number (allocated by Cryos), race, ethnicity, your blood type, our evaluation of your psychological profile and results of tests made for infectious and genetic diseases. We note that some of this information is sensitive in nature.
Photos of you as a baby/child going into the donor profile and of you as an adult, if you have agreed to adult photos. We also collect your photo if you agree to the service Cryos Face Matching.
Profile information that you provide when you express interest in becoming a Donor, such as your name, zip code, telephone number, and e-mail address.
Location data, when you use the Services from your mobile device, if you give us permission to do so.

For Professionals:

Profile information that you provide when you express interest in purchasing donor sperm and/or eggs for your clinic, such as your professional credentials, name, shipping address, telephone number, and e-mail address.
Location data, when you use the Services from your mobile device, if you give us permission to do so.

For Clients:

Health-related and other personal information that you provide when you create your profile, including information about your past pregnancies, abortions, family and other information relating to your medical or health issues.
If you buy the Genetic Matching service, we will collect and process your contact information (name, address, e-mail address), payment information, a sample of your saliva, your DNA, or a copy of your clinical genetic report, completed by a third party and the result of the matching.
If you use our service Cryos Face Matching, we will collect the photo you upload. This could be a photo of your or your partner’s face or the face of a third party.
Profile information that you provide when you express interest in becoming a Client, such as your name, shipping address, telephone number, and e-mail address.
Transaction information, such as your billing address and your payment card information and date of purchase; and
Location data, when you use the Services from your mobile device, if you give us permission to do so.
In case of a serious adverse reaction or a serious adverse event, for instance if a hereditary disease is diagnosed in the donor you have selected or if your child has a genetic disease, we will process such health information about you and your child, which we receive from either you or the health professional who contacts us. Furthermore, we will process information about the hospital or clinic where you or your child have been treated. We furthermore process personal data about you and your child in the form of your names and birth dates and civil registration numbers, if such information has been included in the report to us.

We may also collect information about you from third parties, including:

Information we collect through our third party laboratory testing partners or other subcontractors that perform services on our behalf with respect to the Services; and
Information that we may access and collect about your use of a third party website (including Apple or a social network site such as Facebook or Twitter) (each, a “Third Party Website”), to the extent you log in to the Services using such Third Party Website, as well as information you provide to such Third Party Website. To the extent you and the Third Party Website allow, we may access your information that is publicly available to other users of the Third Party Website and all information you have provided to the Third Party Website, such as login e-mail and other content information, friends lists, network statistics and updates regarding your Third Party Website account. We will notify you before we collect such information from such Third Party Website. You can choose to stop sharing that information with us at any time by going to the Third Party Website to remove our access to that account.

Information that We Collect Automatically

We also collect certain information automatically from you. We use cookies and similar tracking technologies to track the activity on our Services and hold certain information. Cookies are files with small amounts of data that may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.

We and the third parties we work with use cookies and similar tracking technologies to collect information about your use of the Services, such as your IP address, browser type, browser version, pages viewed, time spent on pages, links clicked, location and conversion information. This information may be used by us and others to, among other things, analyze and track data, determine the popularity of certain content, deliver advertising and content targeted to your interests on our Website and other websites, provide customer support, troubleshoot issues with and improve the operation of our Website and Services, and better understand your online activity.

For example, we use Google Analytics, which is a web analytics tool that helps us understand how users engage with the Services. Like many services, Google Analytics uses first-party cookies to track user interactions, as in our case, where they are used to collect information about how users use our site. This information is used to compile reports and to help us improve the Services. The reports disclose website trends without identifying individual visitors. You can opt out of Google Analytics without affecting how you visit our site – for more information on opting out of being tracked by Google Analytics across all websites you use, visit this Google page: https://tools.google.com/dlpage/gaoptout

If you do not want a cookie placed on your hard drive or mobile device, you may be able to turn that feature off on your computer or mobile device. Please consult your Internet browser’s documentation for information on how to do this. However, if you decide not to accept cookies from us, the Website and/or Services may not function properly.

DO NOT TRACK

Do Not Track (DNT) is a privacy preference that users can set in some web browsers, allowing users to opt out of tracking by Website and online Website. The Company and the Website recognize global privacy control, including DNT signals.

HOW WE USE YOUR INFORMATION

We may use your personal information for various purposes, including:

To analyze information about your health status and determine if you are eligible to participate as a sperm or egg donor.
If you are a donor, to describe you in a donor profile on our Website.
To otherwise provide, maintain, and improve our Services.
To create anonymized and aggregated data sets that may be used for a variety of functions, including internal analysis, analytics, and other functions.
To communicate with you about the Services, and any health and/or diagnostic information we’ve collected about you, and to send you details or updates about features of the Services or changes to our policies.
If you are a Donor, to contact you regarding your donations, including inquiring whether you would be interested in continuing to participate in donations.
If you are a Donor and have agreed to Cryos Face Matching, to collect a photo of your face to allow interested clients to examine to which degree their facial features resemble yours and thereby determine whether they think you are a suitable donor in terms of any specific requests regarding facial resemblance.
If you are a Professional, to contact you regarding Donors and other services that we may provide that we believe may be of interest to you.
With your opt-in permission, we may (i) provide you with news and updates about the Company; or (ii) send you surveys to collect feedback about your experience with the Company, in order to improve the Services. You are permitted to opt out of any such communications at any time.
If you are a Client purchasing the service Genetic Matching for the purpose of examining whether a given sperm donor would be a beneficial match with your genetic profile (“match” or “no-match”), cf. the agreement on purchase of genetic matching that you have entered into with us.
If you are a Client using our service Cryos Face Matching, we collect the photo you upload to examine to which degree the facial features of the person in the photo resemble those of a suitable donor.
If you are a Client and in the event of a serious adverse reaction or a serious adverse event, for instance if a hereditary disease is diagnosed in the donor you have selected or if your child has a genetic disease, for the purpose of the processing of your or your child's health information to examine the serious adverse events or serious adverse reaction.
To notify you about changes to our Services.
To provide customer service or support.
To monitor usage of the Services.
To detect, prevent, and address technical issues.
To comply with legal and/or regulatory requirements and cooperate with regulators and law enforcement bodies.
To protect our rights, your rights, and the rights of others, and to meet our own high standards of business practice.
To allow you to participate in interactive features of our Services when you choose to do so.

HOW WE SHARE YOUR INFORMATION

We share your personal information that we have collected with the following persons/entities and in the following circumstances:

Third Party Service Providers. We may share personal information with our vendors and service providers who perform services on our behalf, including any third party laboratory partners that we may use to perform testing on our behalf. These entities may also collect your personal information on our behalf. We also engage third-party analytics providers to help us understand how users engage with the Website. These analytics providers may use cookies and similar technologies to collect information about your use of the Website as well as information about your use of other websites over time. We do not permit these parties to use your information except to provide services to us or otherwise as permitted by law.
Legal Compliance and the Protection of Our Rights. We will share information with regulators, government authorities, and third parties where we believe it is necessary to comply with a court order, subpoena, or regulatory request. We may disclose information when we believe in good faith that such disclosures will support our detection of, prevention of, or response to fraud or intellectual property infringement; help protect your safety or security; or protect the safety and security of the Website, the Services, or any individual.
Transfer of Business Assets. As we continue to develop our business, we might acquire or buy other businesses or assets. In such transactions, customer information generally is one of the transferred business assets. Also, we may transfer any information we have about you as an asset to third parties in connection with the consideration, negotiation, or completion of a merger or sale (including transfers made as part of insolvency or bankruptcy proceedings) involving all or part of our Company, or as part of a corporate reorganization or stock sale or other change in corporate control, for the purposes of such third parties carrying on our business in relation to the continued provision of our services to you as described in this Privacy Policy.

PAYMENTS

We use third-party services for payment processing (e.g., payment processors). We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their privacy policy. These payment processors adhere to the Payment Card Industry Data Security Standards (PCI-DSS) as managed by the Payment Card Industry Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

We use Pay Trace for credit card transactions.
Please visit PayTrace’s Privacy Policy to read how Pay Trace process your personal information.

SECURITY AND DATA RETENTION

We have implemented safeguards to help secure your personal information. Despite these protections, however, we cannot guarantee that your data will never be compromised. You should take measures to protect your personal information. If you have reason to believe that your interaction with us is no longer secure, please immediately notify us in accordance with the “Contacting Us” section below.

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. When determining how long to keep your personal information after our relationship with you has ended, we take into account how long we need to retain the information to fulfill the purposes described above and to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.

Tissue bank records will be stored for at least thirty (30) years after release of reproductive tissues for artificial inseminations or assisted reproductive procedures due to traceability and documentation purposes.

CHOICES AND ACCESS

If you do not want to receive marketing-related emails or other types of messages from us on a going-forward basis, you may opt-out by following the instructions in the relevant electronic communication. We will try to comply with your request(s) as soon as reasonably practicable. Please note that if you opt-out of receiving marketing-related emails from us, we may still send you important administrative and Service or transaction-related messages, which you cannot opt-out of.

CHILDREN
The Services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you are under 18, do not use or provide any information on this Website or provide any information about yourself to us through the Services. If we learn we have collected or received personal information from a child under 18 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 18, please contact us at usa@cryosinternational.com.

IMPORTANT NOTICE TO NON-U.S. RESIDENTS

The Website and the Services are operated in the United States. If you are located outside of the United States, please be aware that any information you provide to us will be transferred to the United States. By accessing the Website and using the Services, and/or providing us with any information, you consent to this transfer.

SOCIAL MEDIA FEATURES

Certain features of the Services permit you to initiate interactions between the Services and third-party services or platforms, such as social networks (“Social Features”). Social Features include features that allow you to click and access the Company’s pages on certain third-party platforms, such as Instagram or Facebook and from there to “like” or “share” our content on those platforms. Use of Social Features may entail a third party’s collection and/or use of your data. If you use Social Features or similar third-party services, information you post or otherwise make accessible may be publicly displayed by the third-party service you are using. Both the Company and the third party may have access to information about you and your use of both the Services and the third-party service.

EXTERNAL WEBSITES

Our Website may contain links to other sites or products that we do not own or operate. Also, links to the Website may be featured on third party websites on which we advertise. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms (such as Facebook, Instagram, TikTok or Twitter) may also be viewable by other users of the Services and/or users of those third-party online platforms without limitation as to its use by us or by a third party. Except as provided herein, we will not provide any of your personal information to these third parties without your consent. Except as provided herein, we will not provide any of your personal information to these third parties without your consent, and therefore do not share your “personal information” as defined by Cal. Civil Code § 1798.83 with third parties for their direct marketing purposes. We provide links to third party websites as a convenience to the user. These links are not intended as an endorsement of or referral to the linked websites. We recommend you read carefully the privacy statements, notices and terms of use of any linked websites. We do not have any control over such websites, and therefore we have no responsibility or liability for the manner in which the organizations that operate such linked websites may collect, use, disclose, secure, or otherwise treat your personal information.

YOUR CALIFORNIA PRIVACY RIGHTS

If you are a California resident, please see additional CCPA Privacy Notice below the contact information.

UPDATES TO THIS PRIVACY POLICY
We may change this Privacy Policy from time to time. The “LAST UPDATED” legend at the top of this Privacy Policy indicates when this Privacy Policy was last revised. Any changes will become effective when we post the revised Privacy Policy. Use of the Services following these changes, or your continued provision of personal information to us, signifies acceptance of the revised Privacy Policy.

CONTACTING US

To ask questions or comment about this Privacy Policy and our privacy practices, contact us at:

Address: 2200 N. Alafaya Trail, Suite 550
Orlando, FL 32826
E-mail: usa@cryosinternational.com
Phone: +1 (407) 203-1175

PRIVACY POLICY ADDENDUM FOR CALIFORNIA RESIDENTS

Under the California Consumer Privacy Act (“CCPA”), California residents are afforded certain rights about the personal information (as such term is defined under the CCPA) we have collected about them, which we have described in more detail below.

In the chart below, we have described the categories of personal information that we have collected and shared over the past twelve (12) months, the purposes for such collection and the types of entities with whom we have shared such information.

Categories of Personal Information	Sources of Information	Use of Information	Sharing of Information
Identifiers, including your name, postal address, e-mail address, and telephone number. These data types also include “personal information,” as the term is defined by Cal. Civ. Code 1798.	We collect this information directly from you.	We use this information to: provide, maintain, and improve our Services; deliver products to you; respond to customer inquiries; and personalize your online experience.	We share this information with service providers who help us provide, maintain, and improve our Services; deliver products to you; and personalize your online experience.
Commercial information	We collect this information directly from you.	We use this information to process your payments and deliver our products to you.	We share this information with service providers who help us to process your transactions.
Internet or other electronic network activity information, such as IP addresses and cookies.	We collect this information automatically from your computer or device.	We use this information to provide, maintain, and improve our Services and to personalize your online experience.	We share this information with service providers who collect this information on our behalf to help us provide, maintain, and improve our Services and to personalize your online experience.
Geolocation data.	We collect this information from your device when you give us permission to do so.	We use this information to provide features of our Service and to improve and customize our Services.	We work with service providers who collect this information on our behalf to help us provide, maintain, and improve our Services and to personalize your online experience.
Professional and employment related information.	We collect this information directly from you.	We collect such information if you apply for a job via our careers page and use it in connection with processing your application.	Not applicable.
Educational information, such as the information included in your resume.	We collect this information directly from you.	We collect such information if you apply for a job via our careers page and use it in connection with processing your application.	Not applicable.

The Company does not, and during the past twelve (12) months did not, “sell” personal information of California residents (as such term is defined in the CCPA).

Rights under the CCPA

If you are a California resident, the processing of certain personal information about you may be subject to the CCPA. Where the CCPA applies, this section provides additional privacy disclosures and informs you of key additional rights as a California resident. We will never discriminate against you for exercising your rights, including providing a different level or quality of services or denying goods or services to you when you exercise your rights under the CCPA.

Right to Know Request

Under the CCPA, California residents have a right to request information about our collection, use, and disclosure of your personal information over the prior twelve (12) months, and ask that we provide you free of charge with the following information:

1. the categories of personal information about you that we collected;

2. the categories of sources from which the personal information was collected;

3. the purpose for collecting personal information about you;

4. the categories of third parties to whom we disclosed personal information about you and the categories of personal information that was disclosed (if applicable) and the purpose for disclosing the personal information about you; and

5. the specific pieces of personal information we collected about you.

Further, under the California “Shine the Light Law,” California residents have the right to request certain details about how their “personal information” (as defined in Cal. Civil Code § 1798.83) is shared with third parties for direct marketing purposes. To the extent we have shared personal information in this way, California users may, under certain circumstances, request and obtain certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please contact us using the information listed below. Please note that we are only required to respond to one request relating to direct marketing purposes per California resident each year.

Right to Delete Request

Under the CCPA, you also have a right to request that we delete personal information, subject to certain exceptions.

How to Exercise Your Rights

If you are a California resident to whom the CCPA applies, you may contact us to exercise your rights at:

Address: 2200 N. Alafaya Trail, Suite 550
Orlando, FL 32826
E-mail: usa@cryosinternational.com
Phone: +1 (407) 203-1175

Once we receive your request, we will review it, determine whether we can verify your identity, and process the request accordingly. We may need to collect information from you to verify your identity, such as your email address, government issued ID or date of birth. You may make a verifiable consumer request to access your personal information twice per twelve (12) month period. We aim to fulfill all verified requests within 45 days pursuant to the CCPA. If necessary, extensions for an additional 45 days will be accompanied by an explanation for the delay.

You may designate, in writing or through a power of attorney document, an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof that you have authorized them to act on your behalf, and we may need you to verify your identity directly with us.