Shipping and Delivery
Cryos delivers frozen donor eggs and sperm to our network of cooperating and reference IVF clinics. To register your clinic as part of the Cryos network, simply put your clinic’s name and address in the form during the ordering process. Our office will contact you directly to finish the process.
Nitrogen – LN2
Frozen donor egg and sperm straws are placed in a liquid nitrogen charged, dry shipper tank, which is placed inside a transport box. The tank will keep the contents frozen for up to 12 days. To ensure the correct temperature is consistent an internal logging system monitors the tanks 24/7 during transport.
Frozen donor eggs and sperm must be stored in the nitrogen tank until use or be moved to another liquid nitrogen tank at your IVF clinic.
Ordering Deadlines for Delivery
You choose the shipment date when you order online or place it with our client services team. The earliest shipment date available is two business days after you place your order.
Cryos frozen donor eggs and sperm are delivered in the continental US via FedEx overnight priority shipping and typically arrives the next day by 10:30AM. Weather delays can affect delivery times and Cryos is unable to guarantee shipments that are delayed due to weather events.
See our Price List for more information.
Documents that Accompany Donor Egg Shipments
- Packing list
- Summary of records containing test results and standard release information
- Safety warning for handling of Liquid Nitrogen (LN2)
- Instructions for return of the nitrogen tank
- Shipping label for return of the nitrogen tank
- Warming kit and handling instructions
Returning the Nitrogen Tank
All shipments using the liquid nitrogen, dry shipper tanks are roundtrip. In the documents that are shipped with every order, your clinic will receive a return shipping label and detailed instructions with pictures on how to prepare the tank for return delivery.
Liquid nitrogen dry shipper tanks are to be returned to Cryos no later than 10 days after receipt of the shipment. Failure to return the tank within 10 days may result in additional charges for the tank rental.
Terms of Delivery
DAP (Delivered At Place) in accordance with Incoterms 2010. This means door-to-door, but excludes all forms of local customs formalities such as customs clearance, import clearance, customs duty, tax, etc. There are no customs formalities for shipments within the USA. Read also our Terms of Agreement.