Question 1

Is it possible to buy storage at Cryos?

Accepted Answer

Yes. In order to ensure we have stock from a specific donor, we recommend securing the straws by placing a reservation now. When you place a reservation, you can manage it online whenever you want. You can extend the reservation period, request delivery of the straws or cancel some of the straws or the entire reservation. When you cancel straws from a reservation, just remember that Cryos repurchases the straws at 75% of the original straw price. Storage timing is non-refundable.

Question 2

What if we have complaints regarding our order?

Accepted Answer

All donor specimens are handled and processed according to our extensive Standard Operational Procedures. All sperm analyses are performed using a Computer Assisted Sperm Analysis (CASA) system which reduces the chances of human errors significantly. A post thaw analysis on every single ejaculate defines the final MOT level. However, if after following our straw-handling recommendations, you find that the post-thaw count is low compared to the motility of the specimen, you are welcome to contact our Clinic Account Team, who together with our laboratory staff, will evaluate your claim.

Question 3

How should we advise our patients regarding future contact with ID Release Donors?

Accepted Answer

Children can receive identifying information about an ID Release Donor at the age of 18. They must be able to document or render probable that they are the result of conception with donor sperm from a specific Cryos ID Release Donor. The identifying information that will then be released consists of the donor’s full name, address given to Cryos and date of birth. Cryos’ donors have relinquished all parental rights. So a donor can never assume paternal rights nor can clients claim paternity of the donor for child support. ID Release sperm donors have agreed to be contacted by the donor conceived children only. Parents are never allowed to contact the donor. Clients have signed our terms of agreement and consent to abiding by the above rules regarding this matter.

Question 4

How does Cryos ensure that the maximum family limit is not reached?

Accepted Answer

Each country has different rules and regulations about pregnancy quotas or maximum limit for the number of pregnancies by one donor. However, the United States does not require any quotas nor the reporting of pregnancies. Therefore Cryos USA does not provide the pregnancy quotas.

Frequently Asked Questions

Here, you can find some of the most frequently asked questions and corresponding answers.