How is Cryos handling the COVID-19 situation?
First of all, we want to stress that Cryos is still running. This means that you can still place an order on our website and that our Customer Service Consultants are ready to help and guide you as usual.
Due to the current Corona virus outbreak, we are in ongoing contact with both local and international healthcare authorities and we are of course following all official guidelines.
As this situation is evolving, we monitor the developments closely and will post updates on this page and on our Facebook page.
Free reservation period for 6 months
We know that a lot of you have been affected by the COVID-19 situation, which has unfortunately caused planned fertility treatments around the world to be cancelled or postponed. If this is the case for you, we would like to help you by offering free reservation for 6 months of your purchased straws. The offer is applicable to extension of existing reservations, or on new reservations that are affected. This means, that you can go ahead and choose a donor for your fertility treatment, even though your clinic is closed or is unable to receive the order due to COVID-19. Cryos will then keep the sperm straws you purchase on storage at our facilities for free for up to 6 months – until your clinic is ready to start fertility treatment again. By using this reservation option, you are ensured that your favourite donor is still available when your fertility treatment begins.
You get the 6 months reservation period for free by sending us an email ([email protected]) or by indicating “6-month storage COVID-19” in the remarks section upon purchase. If you have any questions, please contact our Customer Service team, and they will be happy to help you.
If your clinic can receive, Cryos can deliver
Despite the COVID-19 situation, you can still place and have your order delivered as long as your clinic is able to receive the sperm straws. Please check with your clinic or authorized healthcare professional whether they are receiving orders at this time. Cryos cannot refund or reimburse for orders that have left our facilities.
We are still here for you
Undergoing fertility treatment can cause a lot of questions. Cryos Customer Service is still available by e-mail [email protected] and by phone 0045 8676 0699.
To protect our team and diminish the risk of infection, we have divided our Lab and Customer Service into smaller teams. Therefore, please be patient when you contact our Customer Service since they’re now working from home at different hours.
We look forward to answering your questions.
More info about COVID-19 and fertility treatment
Sperm donations, analysis, and storage
Following the recommendations from the authorities, everyone who visits Cryos must be screened via phone and email prior to their visit.
This means that you cannot show up unannounced like before. This change in procedure is to protect you and our staff against getting infected with COVID-19.
If you wish to become a donor
Our donor coordinators are ready to answer any questions over the phone, and we welcome applications from new candidates. You can expect to be contacted within 24 (working) hours after having submitted your online application.
If you are already a donor
We are following all recommendations from the Danish Health authorities and are therefore not able to take in donors at the same speed as we did before. As the COVID-19-situation develops in a positive way, we will be able to take in more donors and will contact you as soon as we can welcome you back. You can also give us a call.