Donor Contact Details and Opening Hours

    Cryos is here to help you on your journey to become a sperm or egg donor with the assistance of our bilingual staff members. Please see below for our address, opening hours and holidays on which we are closed.  

    Contact information for Cryos egg donors and Cryos sperm donors and when Cryos is closed

    Contact Information 

    Cryos International - USA, LLC 
    2200 N. Alafaya Trail, Suite 550 
    Orlando, FL 32826 

    Phone+1(407) 203-1175 
    Fax: +1(407) 270 7361 
    E-mail: [email protected] 
    Map: Click to view a map 


    Cryos International - USA, LLC 
    108 SW 6th St,

    Gainesville, FL 32601


    Phone: +1(352)-554-9178
    E-mail: [email protected]


    Opening Hours 

    Donor Sperm Bank Hours: 

    Monday-Thursday: 7:00AM – 4:00PM EST 
    Friday: 7:00AM – 3:00PM EST 
    Saturday: 10:00AM - 2:00PM EST 

    Donor Egg Bank Hours: 

    Monday-Friday: 8:00AM – 4:00PM 

    *Egg Donor Coordinators are available outside of office hours for donors currently undergoing a donation cycle to answer questions and concerns. An egg retrieval may happen outside of regular business hours.  

    Chat Hours: 

    Monday – Friday: 8:00AM – 9:00PM EST 

    Official Holidays in 2021:

    • January 1st (New Year's Day)
    • January 18th (Martin Luther King Day)
    • February 15th (President's Day)
    • April 2nd (Easter)
    • May 31st (Memorial Day)
    • July 5th (Independence Day)
    • September 6th (Labor Day)
    • November 11th (Veterans Day)
    • November 25th-26th (Thanksgiving)
    • December 23rd-24th (Christmas)
    • December 30th-31st (New Year's Eve)

    Press Enquiries 

    For press enquiries, please visit our press center or contact us at [email protected]  

    Cryos is here for you 

    At Cryoswe want to support you on your journey to become a donor. We hope we have made it easy to contact us if you have questions. If you need more information about becoming a sperm donor, click here. We also have an FAQ if you would like to become an egg donor.