DonorAbout UsContact Cryos

    Donor Contact Details and Opening Hours

    Cryos is here to help you on your journey to become a sperm or egg donor with the assistance of our bilingual staff members. Please see below for our address, opening hours and holidays on which we are closed.  


    Contact information for Cryos egg donors and Cryos sperm donors and when Cryos is closed

    Contact Information 

    Cryos International - USA, LLC 
    2200 N. Alafaya Trail, Suite 550 
    Orlando, FL 32826 
    USA 

    Phone+1(407) 203-1175 
    Fax: +1(407) 270 7361 
    E-mail: [email protected] 
    Map: Click to view a map 

    Opening Hours 

    Donor Sperm Bank Hours: 

    Monday-Thursday: 7:00AM – 4:00PM EST 
    Friday: 7:00AM – 3:00PM EST 
    Saturday: 10:00AM - 2:00PM EST 

    Donor Egg Bank Hours: 

    Monday-Friday: 8:00AM – 4:00PM 

    *Egg Donor Coordinators are available outside of office hours for donors currently undergoing a donation cycle to answer questions and concerns. An egg retrieval may happen outside of regular business hours.  

    Chat Hours: 

    Monday – Friday: 8:00AM – 9:00PM EST 

    Official Holidays in 2020: 

    On these holidays, Cryos is closed.  

    January 1st – New Years Day 

    January 20th – Martin Luther King Day  

    April 22nd – Easter  

    May 27th – Memorial Day  

    July 3rd – Independence Day 

    July 4th – Independence Day (Sperm lab will be closed) 

    September 2nd – Labor Day  

    November 11th – Veterans Day 

    November 26th – 27th – Thanksgiving  

    December 24th – 25th – Christmas  

    December 31st – New Year’s Eve  

    Press Enquiries 

    For press enquiries, please visit our press center or contact us at [email protected]  

    Cryos is here for you 

    At Cryoswe want to support you on your journey to become a donor. We hope we have made it easy to contact us if you have questions. If you need more information about becoming a sperm donor, click here. We also have an FAQ if you would like to become an egg donor.