DonorContact Cryos

    Donor contact details and opening hours

    Cryos is here to help you on your journey to become a sperm or egg donor with the assistance of our bilingual staff members. Please see below for our address, business hours and holidays on which we are closed.  

      Contact information for Cryos egg donors and Cryos sperm donors and when Cryos is closed

      Contact information 

      Orlando
      Cryos International - USA, LLC 
      2200 N. Alafaya Trail, Suite 550 
      Orlando, FL 32826 
      USA 

      Phone: +1 (407) 203 1175 
      Fax: +1 (407) 270 7361 
      E-mail: [email protected] 
      Map: click to view a map 

      Gainesville
      Cryos International - USA, LLC
      108 SW 6th St,
      Gainesville, FL 32601
      USA

      Phone: +1 (352) 554 9178
      E-mail: [email protected]
      Map: click to view a map

      Raleigh
      Cryos International - USA, LLC
      4414 Lake Boone Trail Suite 108
      Raleigh, NC 27607
      USA

      Phone: +1 (919) 874 5383
      E-mail: [email protected]
      Map: click to view a map


      Business hours 

      Sperm bank hours: 

      Monday-Thursday: 7:00AM – 4:00PM EST 
      Friday: 7:00AM – 3:00PM EST 
      Saturday: 10:00AM - 2:00PM EST 

      Egg bank hours: 

      Monday-Friday: 8:00AM – 4:00PM 

      *Egg Donor Coordinators are available outside of office hours for donors currently undergoing a donation cycle to answer questions and concerns. An egg retrieval may happen outside of regular business hours.  

      Chat hours: 

      Monday – Friday: 8:00AM – 9:00PM EST 

      Official holidays in 2023:

      • January 2 (New Year's Day)
      • January 16 (Martin Luther King Day)
      • February 20 (President's Day)
      • April 7 (Easter)
      • May 29 (Memorial Day)
      • June 19 (Juneteenth)
      • July 4 (Independence Day)
      • September 4 (Labor Day)
      • October 9 (Colombus Day)
      • November 10 (Veterans Day)
      • November 23-24 (Thanksgiving)
      • December 22-25 (Christmas)
      • January 1-2 2024 (New Year's Holiday)

      Press enquiries 

      For press enquiries, please visit our press center or contact us at [email protected].

      Cryos is here for you 

      At Cryos, we want to support you on your journey to becoming a donor. We hope we have made it easy to contact us if you have questions. Follow the link to find more information about becoming a sperm donor. We also have an FAQ if you would like to become an egg donor.