Text

Access to confidential information
When logging in to Cryos&rsquo; website you gain access to our donor profiles, which contain detailed information as well as photos of Cryos&rsquo; donors. Cryos owns all intellectual property rights to the content on Cryos&rsquo; website, including but not limited to the information contained in Cryos&rsquo; donor profiles. Access to the information about our donors is provided solely for the purpose of assisting potential customers in finding a donor. Any form of copying, including but not limited to reproduction, distribution or download of information about Cryos&rsquo; donors, including saving whole photographs or parts of them, is strictly prohibited. You may not in any way use information about donors, including photos, to search for a donor&rsquo;s identity or information that can lead to the disclosure of a donor&rsquo;s identity or the identity of other recipients or children, that have been conceived by use of gametes from the donor. If you initiate such search or if you contact a donor, Cryos reserves the right to make a claim for damages or compensation against you, in case Cryos suffers any loss as a result of your search, regardless of whether the search, directly or indirectly, results in the identification or contact with a donor or other recipients or children, conceived by use of gametes from a donor.&nbsp; 
In this Privacy Policy, you can find information about the following:&nbsp;
1. When does this Privacy Policy apply?
2. Who is the data controller for the processing of your personal data?
3. Our Data Protection Officer
4. Which personal data does Cryos collect, for which purposes, according to which legal basis and for how long do we store it?
5. To whom do we disclose your personal data?
6. What are your rights?
7. Who should you contact?
8. Complaint guideline
9. Amendments to the Privacy Policy
In addition to this Privacy Policy, our <a href="/nl-nl/dk-shop/prive/legal/cookie-policy/">Cookie Policy</a> also applies.
1. When does this Privacy Policy apply?
This Privacy Policy applies to Cryos' (hereinafter "Cryos", "we" or "us&rdquo;) processing of personal data when you:
a) use or register as a user of Cryos' website, use our chat, book a call or sign up for Cryos' newsletter;
b) provide personal data about yourself as part of creating or setting up a customer relationship with Cryos;
c) place an order in our webshop;
d) follow Cryos on social media like Facebook, Twitter, Instagram or LinkedIn or our blog;
e) have a sperm analysis done;
f) deposit your sperm.
The Privacy Policy also includes information regarding&nbsp;the processing of personal data about persons employed with one of Cryos' professional cooperation partners and who acts as a contact person in relation to Cryos. Thus, companies cooperating with Cryos must make the relevant contact person familiar with this Privacy Policy.
2. Who is the data controller for the processing of your personal data?
Cryos International &ndash; Denmark ApS, Company Registration Number 35 51 42 52, Vesterbro Torv 3, 5th floor, DK-8000 Aarhus C, Denmark
is the data controller for the processing of your personal data when you:
<ul>
<li>provide us with your information when creating or setting up a customer relationship; </li>
<li>place an order in our webshop; </li>
<li>use our chat; </li>
<li>have a sperm analysis done; </li>
<li>deposit your sperm with us.</li>
</ul>
Cryos International ApS, Company Registration Number 29 42 18 38, Vesterbro Torv 3, 5th floor, DK-8000 Aarhus C, Denmark is the data controller for the processing of your personal data when you:
<ul>
<li>use or set up a user profile on Cryos' website, book a call or sign up for Cryos' newsletter; </li>
<li>follow Cryos on social media like Facebook, Twitter, Instagram or LinkedIn or our blog.</li>
</ul>
3. Our Data Protection Officer
If you have any questions as to how Cryos processes your personal data, you are always welcome to contact our Data Protection Officer at <a href="mailto:dpo@cryosinternational.com">dpo@cryosinternational.com</a> or by calling +45 8676 0699.
4. Which personal data does Cryos collect, for which purposes, according to which legal basis and for how long do we store it?

Accordion 1

Which personal data does Cryos collect, for which purposes and according to which legal basis?
When you use Cryos' website 
When you use Cryos' website, we collect information about the pages you visit. For this purpose we use our own and third-party cookies to remember your settings, to optimize the website's functions, to generate statistics and to target our marketing.
Our cookies may collect the following types of information about you, which may constitute personal data: page settings and preferences e.g. your chosen language, your IP address, your geographical location, information about transactions, which pages you click on (interests and search history), etc.
The legal basis for our processing of personal data collected by use of cookies is based on your explicit consent, cf. Article 6(1)(a) of the General Data Protection Regulation, in the case of collection via Functional, Statistical and Marketing cookies. The processing of personal data collected via Necessary cookies takes place on the basis of Article 6(1)(f) of the General Data Protection Regulation, as the processing is necessary for the purposes of our legitimate interest in making the website functional by activating basic functions.
The cookie banner and the cookie declaration on the website will state which types of cookies are placed if you give your consent.
You can read more about our use of cookies in our <a href="/nl-nl/dk-shop/prive/legal/cookie-policy/">cookie policy</a>. Here you can also find information on how to withdraw your consent to the use of cookies.
When you use our chat on Cryos' website&nbsp; 
When you use the chat on Cryos&rsquo; website you will lead a chat with an employee from Cryos' Customer Care department. The purpose of this is to provide service and advice to you. The chat is encrypted, so it&rsquo;s only possible for you and Cryos to see the content.
We only collect the personal information about you, which you voluntarily enter when using the chat.
Please do not send any personal information revealing your political opinions, religious or philosophical beliefs, or trade union membership. It is not necessary for us to obtain knowledge of this information in order to advise and help you in the best possible way.
Before using the chat, you consent to Cryos processing the personal information provided by you in the chat.
The legal basis for our processing of your personal data is based on your explicit consent, cf. Article 9(2)(a) and Article 6(1)(a) of the General Data Protection Regulation. When you use our service Cryos Face Matching If you use our service Cryos Face Matching, we collect the photo you upload. This could be a photo of your or your partner&rsquo;s face or the face of a third party. The purpose is to examine to which degree the facial features of the person in the photo resemble those of a suitable donor. The facial comparison is done by us by converting the photo of the face you upload into a face template, which consists of multiple points. The face template is sent to our supplier of the facial comparison service who will do the comparison with the photos of our donors by comparing these points. The legal basis for our processing of your photo is to take steps at your request prior to entering into a contract with us, by way of using our face match service cf. Article 6(1)(b) of the General Data Protection Regulation. 
When you set up a user account on Cryos' website
If you want to obtain access to Cryos' donor profiles as a private individual, you must set up a private user account. To do this, you must enter a username, your email address and a password generated by you.
If you want to obtain access to Cryos' donor profiles as a professional user, we will collect your name, your username, your email address and your password, information about the name of your company as well as the company's address and contact information.
The requirement to set up a user account as a condition for accessing our donor profiles is necessary in order to ensure protection of our donors' personal data.
The legal basis for our processing of data collected by us in order to set up user accounts derives from Article 6(1)(c) and (f), and Article 5(1)(f) of the General Data Protection Regulation.
When you book a call from our Customer Care on Cryos' website
If you use our "book a call" function and book a call from our Customer Care, we collect information about your name, e-mail address and telephone number, as well as information about the topic of your inquiry.
We only use your information to contact you in relation to your inquiry. The legal basis for our processing of the above-mentioned data collected by us derives from Article 6 (1)(f) of the General Data Protection Regulation.
When you sign up for Cryos' newsletter
If you sign up for our newsletter and consent to us sending you marketing communication, we will process the information you provide to us when signing up for the newsletter, when updating your profile and when making a purchase. This includes information about your name, date of birth, email address, phone number, postal code and country.&nbsp;
The legal basis for collecting and using this personal data is our legitimate interest in sending you marketing communication, cf. Article 6(1)(f) of the General Data Protection Regulation.
In order to send you personalised newsletters we use information about your purchase history and your activity on our website, including which pages and products you have shown an interest in.&nbsp;
Furthermore, we collect information about your activity when you receive our newsletters.
The legal basis for this is your consent and our legitimate interest in targeting the newsletters we send to you to your personal interests and preferences, cf. Article 9(2)(a) and Article 6(1)(a) and (f) of the General Data Protection Regulation.
For how long do we store your personal data?
In general, we will only store your personal data for as long as it is necessary to fulfil the purposes described above or as required pursuant to applicable law. Subsequently, your data will be deleted in a safe way.
Below you can find specific information about the storage period for each category of information.
When you use Cryos' website
When you visit Cryos' website, we collect a number of information about you via our own and third-party cookies. Our cookie policy contains information on how to delete these cookies. Please note that even if you delete cookies, the personal data that the cookie has already collected may still be processed. We delete your personal data when the purpose of collecting and processing your personal data is fulfilled. In addition, you always have the opportunity to request us to delete your personal data. You can read more about the storage period for the individual cookies in our <a href="/nl-nl/dk-shop/prive/legal/cookie-policy/">Cookie Policy</a>.
When you use our chat on Cryos' website&nbsp; 
You can save a copy or print of the chat when you have finished chatting. You do this by clicking in the bottom corner.&nbsp;
Information you provide about yourself in the chat will be deleted immediately after completion of the conversation in the chat room and is not saved by Cryos.
When you use our service Cryos Face Matching
The photo you upload is automatically deleted after upload, but the face template will be stored for up to 24 hours before automatically deleted. A photo cannot be reconstructed based on a face template.
When you set up a user account on Cryos' website
If you have registered as a private user on our website, we will store the personal data collected in order to set up and manage your user account for eight months from the last time you were active on your account. This storage period applies if you have only set up a user account on our website but have not made a purchase. If you have registered as a professional user, we will store your information for as long as it is necessary to manage our customer relationship with you.
When you book a call from our Customer Care on Cryos' website
If you use our "book a call" service, your collected personal information will be deleted automatically after 30 days, unless we have a specific reason to store it for a longer period of time, e.g., if you return to us because you want our assistance in a specific case.&nbsp;
When you have signed up for Cryos' newsletter
If you unsubscribe to our newsletter, we will delete your information two years after you have withdrawn your consent, unless we are required to store your information for a longer period, e.g. in order to comply with a customer agreement with you, to comply with our legal obligation to ensure traceability, to reply to your enquiries by email or similar.

When you use Cryos' website, use our chat or our service Cryos Face Matching, set up a user account, book a call or sign up for our newsletter

Accordion 2

Which personal data does Cryos collect, for which purposes and according to which legal basis?
If you provide us with personal data as part of creating or setting up a commercial customer relationship with us, we will process the information you have provided to us voluntarily. Such information will typically include your name, the company in which you are employed, your title and your email address. We may have received this information orally or in writing from your email signature or your business card, which you may have given to us at a fair. Furthermore, we will register which of our products you and your company is interested in. We will collect and store such information to gain knowledge about you and your company, including to build and nurture the relationship.
The legal basis is an agreement or the entering of an agreement between Cryos and your company, cf. Article 6(1)(b) of the General Data Protection Regulation and Cryos' legitimate interest in setting up and nurturing customer relations, cf. Article 6(1)(f) of the General Data Protection Regulation.
For how long do we store your personal data?
The personal data is stored for as long as it may be relevant for the existing or potential customer relationship.

When we collect personal data about you as part of creating, setting up and maintaining a commercial customer relationship with Cryos

Accordion 3

Which personal data do we collect, for which purposes and according to which legal basis?
Private customer
If you as a private customer place an order in Cryos' web shop, we will collect the following personal data about you: your contact and identification information (name, address, email address, phone number and date of birth), payment information, specifications regarding your purchase of donor sperm, information about the clinic/hospital or authorised healthcare professional you want your order sent to and the result of the treatment with the donor sperm (reporting of pregnancy).
If you purchase access to our adult photos, we will collect your contact information (name, address, email address) and payment information.
We will process your contact and payment information for the purpose of complying with the agreement on purchase of donor sperm or access to adult photos that you have entered into with us. If you have purchased donor sperm, the purpose is furthermore to register, pack and ship your order and to manage our customer relationship with you. The legal basis follows from Article 6(1)(b) of the General Data Protection Regulation.
The purpose of processing your contact and identification information is furthermore to ensure a unique identification of you and to comply with the requirements on traceability specified in the legislation on human tissue. The legal basis is Part 5 of the Danish Tissue Act and Part 4 of the Danish Executive Order on Human Tissue and Cells, as well as Article 6(1)(c) of the General Data Protection Regulation.
The purpose of collecting information about your potential pregnancy is to ensure that the number of viable pregnancies with gamets (sperm, eggs, fertilized eggs) from one specific donor does not exceed a specific statutory number. The legal basis is Section 17(1) in Executive Order No. 672 on Assisted Reproduction, and Article 9(2)(b), (h) and (i), and Article 6(1)(c) of the General Data Protection Regulation.&nbsp;
If you as a private customer purchase the service genetic matching or if you have consented to genetic matching from Cryos, we will collect and process your contact information (name, address, email address), payment information, a sample of your saliva, your DNA, or a copy of your clinical genetic report, completed by a third party as well as the result of the matching.&nbsp;
We process your contact and payment information, information about your gender, your saliva sample and your DNA or a copy of your clinical genetic report for the purpose of examining whether a given donor will be a beneficial match with your genetic profile (&ldquo;match&rdquo; or &ldquo;no-match&rdquo;), cf. your consent or the agreement on purchase of genetic matching that you have entered into with us.&nbsp;
The legal basis for the collection and processing of your contact and payment information and information about you gender is article 6(1)(b) of the General Data Protection Regulation. The legal basis for the collection and processing of your saliva sample, your DNA or a copy of your clinical genetic report is your explicit consent pursuant to article 9(2)(a) and article 6(1)(a) of the General Data Protection Regulation.&nbsp;
Professional customer
If you are an employee with an approved tissue centre or a fertility clinic, or if you are an authorised healthcare professional, and you place an order in Cryos' webshop, we will collect information about name and email address of the person who have set up the profile as a professional customer, the address of the clinic as well as documentation of identity and authorisation or approval as a tissue centre. Furthermore, we will collect the names and email addresses of other contact persons employed in the same place if you provide such information to us. The purpose of collecting this information is to manage the day-to-day administration of our customer relationship. The legal basis is Article 6(1)(f) of the General Data Protection Regulation. We will disclose information about your name as a professional customer to the carriers we cooperate with to ensure efficient delivery of the order.
Serious adverse events or serious adverse reactions 
In case of a serious adverse reaction or a serious adverse event, for instance if a hereditary disease is diagnosed in the donor you have selected or if your child has a genetic disease, we will process such health information about you and your child, which we receive from either you or the healthcare professional who contacts us. Furthermore, we will process information about the hospital or clinic where you or your child have been treated. We furthermore process personal data about you and your child in the form of your names and dates of birth and civil registration numbers, if such information has been included in the report to us.
The purpose and the legal basis for processing your or your child's civil registration number is to ensure compliance with the requirements of the Danish Executive Order on Record Keeping as regards information in clinical records, cf. Section 11(2)(1) of the Danish Data Protection Act, and Section 10 of the Danish Executive Order on Record Keeping.
The purpose of the processing of your or your child's health information is to examine the serious adverse event or reaction.
The legal basis for our processing of your sensitive personal data is the need to comply with our legal obligation to process and disclose information in case of serious adverse events or serious adverse reactions, cf. Part 6 of the Danish Tissue Act, Part 7 of Danish Executive Order on Human Tissue and Cells, and Article 9(2)(b), (h), (i) and (f) and Article 6(1)(c) of the General Data Protection Regulation, as well as your explicit consent, cf. Article 9(2)(a) and Article 6(1)(a) of the General Data Protection Regulation.
Customer satisfaction surveys 
If you have made a purchase from Cryos as a private customer, we will use your email address to contact you in order to ask if you want to participate in a customer satisfaction survey for the purpose of optimising and improving our customer care.
We will collect both personal data such as information about where you have heard&nbsp;about Cryos, your nationality etc., but also sensitive personal data&nbsp;such as your sexual orientation.&nbsp;
Your replies will be anonymous unless you specify your email address in your reply.
The legal basis for our processing of your personal data follows from Article 6(1)(f) of the General Data Protection Regulation, as it is necessary to do such customer satisfaction surveys in order to obtain information about our customer's opinion of our company and thereby maintain a high level of customer satisfaction.
The legal basis for our processing of your sensitive personal data follows from your explicit consent, cf. Article 9(2)(a) and Article 6(1)(a) of the General Data Protection Regulation.
For how long do we store your personal data?
Cryos has a legal obligation to store all information that is necessary to ensure traceability at all stages, from the donation to the distribution to you as a recipient, for a minimum of 30 years from the time of the most recent distribution of gametes from the donor in question, based on the requirements of the Danish Executive Order on Human Tissue and Cells in this regard.
For this purpose, contact and identification information that is considered necessary by Cryos to ensure the mandatory identification of you is stored, as well as information about your purchase.
If you are a professional customer, we will store the clinic's address and documentation of identity and authorisation or approval as a tissue centre for at least 30 years.
We will only store information received by email from customers and others for as long as it is necessary and relevant for our ongoing guidance and&nbsp;service of customers. However, we will delete information received by email at the latest two years after our most recent contact with you, unless further storage is necessary due to legislative requirements or another specific and legitimate purpose.&nbsp;
If you purchase the genetic matching service as a private customer or if you have consented to genetic matching from Cryos we will store the results of the matching ("match" or "no-match") for a minimum of 30 years from the time of the most recent distribution of gametes from the donor in question pursuant to the legislation on human tissue.&nbsp;
The saliva sample is destroyed as soon as the matching is completed. DNA extracted from the saliva sample or the copy of your clinical genetic report is stored as long as it is required pursuant to applicable legislation.&nbsp;
If, due to a serious adverse reaction or a serious adverse event, genetic information and health information has been obtained about you or your child, such information will also be stored for a minimum of 30 years from the time of the most recent distribution of gametes form the donor in question.
Bookkeeping information is stored for up to10 years from expiry of the current financial year as required pursuant to the Danish Bookkeeping Act and the VAT act.&nbsp;
Personal data obtained in connection with a customer satisfaction survey, and which is personally identifiable because you have provided your email address to us, will be stored for up to 14 months after we have collected such information.

When you place an order in our web shop

Accordion 4

Which personal data does Cryos collect, for which purposes and according to which legal basis?
When you follow Cryos on Facebook, Twitter, Instagram, LinkedIn or our blog, we process information that you have made available to us via settings on e.g. Facebook, Instagram and LinkedIn, your reactions to our posts and your sharing thereof and any comments made to our posts.
The purpose of processing your information as specified above is image branding and marketing of Cryos. The legal basis for processing your personal data is our legitimate interests in making content available on social media for users who have chosen to follow Cryos, cf. Article 6(1)(f) of the General Data Protection Regulation.
For how long do we store your personal data?
The information is deleted when the post is deleted, or when you choose to withdraw your reaction to our posts (like, sharing etc.).

When you follow Cryos on social media like Facebook, Twitter, Instagram, LinkedIn or our blog

Accordion 5

Which personal data does Cryos collect, for which purposes and according to which legal basis?
If you want to have a sperm analysis done by Cryos, we will process your personal data in the form of your contact information, i.e., your name, address, phone number and email address as well as your purchase history and payment information.
The purpose is to manage our customer relationship with you and to comply with the agreement on purchase of a sperm analysis. The legal basis is Article 6(1)(b) of the General Data Protection Regulation.
We will furthermore collect your civil registration number or check your ID number if you do not have a civil registration number.
The purpose and the legal basis for doing so is to ensure compliance with the requirements laid down in legislation on ensuring identification of your identity, and to comply with the requirements of the Danish Executive Order on Record Keeping as regards information in clinical records, cf. Section 11(2)(1) of the Danish Data Protection Act, and Section 10 of the Danish Executive Order on Record Keeping.
We will collect a sperm sample from you to determine the quality of the sperm, including volume, concentration of sperm cells and the amount of mobile sperm cells. The legal basis for our processing of the sample and the result of the analysis is your explicit consent, cf. Article 9(2)(a) and Article 6(1)(a) of the General Data Protection Regulation.
For how long do we keep your personal data?
The sperm sample will be destroyed as soon as we have analysed the quality of the sperm. We will store the result of the sperm analysis as well as your contact information for 10 years from the time you have received the result, cf. the statutory requirements on this in the Danish Executive Order on Record Keeping.
Bookkeeping information is stored for up to 10 years from expiry of the current financial year as required pursuant to the Danish Bookkeeping Act and the VAT act.

When Cryos does a sperm analysis for you

Accordion 6

Which personal data does Cryos collect, for which purposes and according to which legal basis?
When you want to deposit your sperm with Cryos, we will store the sperm for you to comply with the deposit agreement entered into with you. The legal basis is your explicit consent, cf. Section 21 of the Danish Executive Order on Human Tissue and Cells, and Article 9(2)(a) and Article 6(1)(a) of the General Data Protection Regulation.
In order to comply with the agreement, we will collect your name, address, phone number and email address, your payment information and information about the clinic to which your sperm should be sent upon request. The legal basis follows from Article 6(1)(b) and (c) of the General Data Protection Regulation.
We will furthermore collect your civil registration number, or if you do not have such a number, your ID number, and a copy of your passport or driving licence, which includes your picture.
The legal basis and the purpose for collecting this information is to ensure compliance with the legal requirements on ensuring unique identification of your identity and to ensure traceability, cf. Section 11(2)(1) of the Danish Data Protection Act, and Part 5 of the Danish Tissue Act, as well as Part 4 and 6 of the Danish Executive Order on Human Tissue and Cells.
If you furthermore request a sperm analysis from Cryos, we will process the results of the analysis, including information about the quality of the sperm. The legal basis is your explicit consent, cf. Article 9(2)(a) and Article 6(1)(a) of the General Data Protection Regulation and section 21 of the Danish Executive Order on Human Tissue and Cells.&nbsp;
We will process the results of the anti-HIV-1/2 tests, HBsAg, anti-HBc and anti-HCV for the purpose of complying with legislation in this regard and to minimise the risk of contamination during processing and storage of the tissue. The legal basis is section 20(3), cf. Appendix 7(2) of the Danish Executive Order on Human Tissue and Cells, cf. Article 9(2)(b), (h), (i)&nbsp;and (f) and Article 6(1)(c) of the General Data Protection Regulation.
If your depositor agreement has expired and you have not informed us whether to hand over, destroy or continue the deposit period, and provided that you have not responded when we have attempted to&nbsp;contacted you, we will check the civil registration register to determine whether you are alive or may have left Denmark.
The legal basis for doing so is our legitimate interest in being able to determine whether we have an objective need for continued storage of your sperm, cf. Article 6(1)(f) of the General Data Protection Regulation.
For how long do we store your personal data?
According to the tissue legislation, we are obliged to ensure full traceability of the deposited sperm for a minimum of&nbsp;30 years after your deposit has been handed over&nbsp;or after the time where the agreement for some other reason is terminated, due to which we need to ensure a unique identification of you as a depositor.
The information which we store for minimum of 30 years for the above purposes is the contact and identification information which we consider necessary in order to ensure the mandatory identification of your identity, test results and information about which clinic you want your deposit sent to.&nbsp;
If the agreed storage period has expired and you have declared that you do not want the sperm to be handed over, the sperm will be destroyed&nbsp;one month after expiry of the agreement at the latest. If the period has expired and we cannot get in contact with you, or you have passed away, your deposited sperm can be stored for a longer period. The&nbsp;length of this period will depend on the specific circumstances of the case, e.g., including the reason for&nbsp;the deposit, whether your estate is being processed by the Probate Court after your death etc.&nbsp;
If you have provided us with blood and urine samples, they will be screened for infectious diseases by our cooperation partners to comply with the legal requirements on screening. The samples will be destroyed by our cooperation partners when the required tests have been made, at the latest 7-14 days after the sample has been taken.
Bookkeeping information is stored for up to 10 years from expiry of the current financial year as required pursuant to the Danish Bookkeeping Act and the VAT act.

When you deposit your sperm with Cryos

Accordions

End text

5. To whom do we disclose your personal data?
Your information can only be accessed by staff employed with Cryos or other companies in the Cryos Group with a work-related need to access this information and who assist Cryos with e.g. storage of such information.
The employees of Cryos are subject to confidentiality.&nbsp;
In some cases, we also share your personal data with third party service providers (such as providers of marketing, IT or administrative services) who may process the information on Cryos' behalf for the purposes described in this privacy policy. These data processors are instructed by Cryos to process your personal data solely on our behalf and for the purposes specified by Cryos. We will only share your personal data where it is relevant and necessary to be able to offer the services set forth in this privacy policy.&nbsp;
Cryos has entered into cooperation agreements, including data processing agreements with our data processors. We oblige them to process your personal data confidentially and to take the necessary technical and organizational security measures against data being accidentally or unlawfully destroyed, lost or degraded, or come to the knowledge of unauthorised persons, misused or otherwise processed in violation of the regulations of the General Data Protection Regulation.&nbsp;
Private customer: If you purchase sperm, we will disclose your name, your date of birth and information about your address and your order to the clinic to which you have requested us to send your order, in order for the clinic to identify you and further proceed together with you. If you request us to send your order to a clinic located outside of the EU, it might require an import authorisation, why we in these situations may share necessary information such as your name and date of birth, with the relevant authorities and third parties involved.&nbsp;
If you have consented to the genetic matching service, we will disclose your personal data in the form of a saliva sample and the DNA contained therein or your clinical genetic report in an anonymised form to an external laboratory which will perform the genetic matching between you and the given donor on behalf of Cryos. If you have consented hereto, we may in some cases share the result of the genetic matching with third parties pointed out by you.&nbsp;
If a serious adverse reaction or a serious adverse event is found, including if a transmissible disease is found in the donor or a mix up is determined, we are obliged to disclose this information to the Danish health authority, the Danish Patient Safety Authority. Only anonymised information will be disclosed to the Danish Patient Safety Authority.&nbsp;
When you deposit your sperm with Cryos: If you are a depositor and thus must be screened for infectious diseases, we use data processors in the form of accredited test laboratories and hospitals to perform the relevant tests from the blood and urine samples which you have submitted to us.&nbsp;
If you have deposited your sperm with Cryos, your deposited sperm and your civil registration number will be passed on to the clinic where the treatment is to take place when you want to have your sperm handed over.&nbsp;
When you use Cryos' website: We will disclose information about your use of our website to our partners within social media, advertising partners and analysis partners, if you have consented to the use of Marketing cookies. Our partners may combine this data with other information you have provided to them or which they have collected from your use of their services.&nbsp;Please notice, that Cryos does not have influence on these partners&rsquo; processing of data. You can find a link to each of these partners&rsquo; privacy policy at the <a href="/nl-nl/dk-shop/prive/legal/cookie-policy/">cookie declaration</a>.
Other: In the event that Cryos no longer runs a tissue centre business the personal data described above, which Cryos is obligated to store in order to ensure traceability, will be transferred to another tissue centre in accordance with the requirements specified in section 11 of the&nbsp;Danish Executive Order on Human Tissue and Cells.&nbsp;
Finally, we may disclose certain anonymised information internally within the Cryos Group for research and statistics purposes.
Transfer to third countries:
To the extent your personal data is transferred to third countries, i.e., countries outside the EU/EEA, we will ensure a sufficient level of protection for such a transfer, e.g. by entering EU standard contracts with the recipient&nbsp;of such information.
6. What are your rights?
You have certain rights available in connection with Cryos' processing of information about you, which you can make use of.&nbsp;These rights are described below:
<ul>
<li>You have a right to access information which Cryos is processing about you and to obtain access to certain additional information about how and why we process your personal data. This means that Cryos must provide a copy of the personal data we process about you. </li>
<li>You have the right to obtain rectification of any incorrect personal data about you. </li>
<li>In certain situations, you have the right to obtain erasure of information about you before the due time in which Cryos will delete it. </li>
<li>In certain situations, you have the right to limit the processing of your data. If you have the right to limit the processing of your personal data, Cryos may, going forward, except for storage, only process your data under special circumstances and for special purposes. </li>
<li>In certain situations, you have the right to object against Cryos' processing of your personal data. </li>
<li>In certain situations, you are entitled to receive the personal data provided by you in a structured, commonly used and machine-readable format, and to have such personal data transferred from Cryos to another data controller&rdquo;</li>
</ul>
If you want to make use of such rights, please contact Cryos by email at <a href="mailto:dpo@cryosinternational.com">dpo@cryosinternational.com</a> or call us by phone at +45 8676 0699.
7. Who should you contact?
If you want us to update, rectify or delete the personal data we have registered about you, or if you have any questions regarding&nbsp;this Privacy Policy, please contact us here:
Cryos International &ndash; Denmark ApS Company Registration Number: 35 51 42 52 Vesterbro Torv 3, 5th floor DK-8000 Aarhus C Phone: +45 8676 0699 Email: dpo@cryosinternational.com
We will then as soon as possible determine&nbsp;to which extent we can accommodate your request.&nbsp;
8. Complaint guideline
We hope that this Privacy Policy has provided you with the information you need.
If you disagree with the way in which we are processing your personal data or the purposes for which it is processed, please contact us or our Data Protection Officer, which you can read about in section 3 of this Privacy Policy.
You can also submit a complaint to: The Danish Data Protection Agency Carl Jacobsens Vej 35 DK-2500 Valby Phone +45 33 19 32 00 Email: <a href="mailto:dt@datatilsynet.dk">dt@datatilsynet.dk</a>
9. Amendments of the Privacy Policy
We reserve the right to amend this Privacy Policy due to significant changes in legislation, legal practice, or our internal procedures.
06/03/2024

Privacy Policy

Headline

At Cryos, your privacy and personal data security is our top priority. It is important for us to ensure the best possible protection of your personal data, and to ensure clarity and transparency regarding the different&nbsp; processing activities which your personal data is subject to.