PrivatiLegalPrivacy Policy

    Privacy policy for customers

    At Cryos, your privacy and personal data security is our top priority. It is important for us to ensure the best possible protection of your personal data, and to ensure clarity and transparency regarding the different  processing activities which your personal data is subject to.

    In this Privacy Policy, you can find information about the following:

    1. When does this Privacy Policy apply?

    2. Who is the data controller for the processing of your personal data?

    3. Our Data Protection Officer

    4. Which personal data does Cryos collect, for which purposes, according to which legal basis and for how long do we store it?

    5. To whom do we disclose your personal data?

    6. What are your rights?

    7. Who should you contact?

    8. Complaint guideline

    9. Amendments to the Privacy Policy

    In addition to this Privacy Policy, our Cookie Policy also applies.

    1. When does this Privacy Policy apply?

    This Privacy Policy applies to Cryos' (hereinafter "Cryos", "we" or "us”) processing of personal data when you:

    a) use or register as a user of Cryos' website, use our chat, book a call or sign up for Cryos' newsletter;

    b) provide personal data about yourself as part of creating or setting up a customer relationship with Cryos;

    c) place an order in our webshop;

    d) follow Cryos on social media like Facebook, Twitter, Instagram or LinkedIn or our blog;

    e) have a sperm analysis done;

    f) deposit your sperm.

    The Privacy Policy also includes information regarding the processing of personal data about persons employed with one of Cryos' professional cooperation partners and who acts as a contact person in relation to Cryos. Thus, companies cooperating with Cryos must make the relevant contact person familiar with this Privacy Policy.

    2. Who is the data controller for the processing of your personal data?

    Cryos International – Denmark ApS, Company Registration Number 35 51 42 52, Vesterbro Torv 3, 5th floor, DK-8000 Aarhus C, Denmark

    is the data controller for the processing of your personal data when you:

    • provide us with your information when creating or setting up a customer relationship;

    • place an order in our webshop;

    • use our chat;

    • have a sperm analysis done;

    • deposit your sperm with us.

    Cryos International ApS, Company Registration Number 29 42 18 38, Vesterbro Torv 3, 5th floor, DK-8000 Aarhus C, Denmark is the data controller for the processing of your personal data when you:

    • use or set up a user profile on Cryos' website, book a call or sign up for Cryos' newsletter;

    • follow Cryos on social media like Facebook, Twitter, Instagram or LinkedIn or our blog.

    3. Our Data Protection Officer

    If you have any questions as to how Cryos processes your personal data, you are always welcome to contact our Data Protection Officer at [email protected] or by calling +45 8676 0699.

    4. Which personal data does Cryos collect, for which purposes, according to which legal basis and for how long do we store it?

    5. To whom do we disclose your personal data?

    Your information can only be accessed by staff employed with Cryos or other companies in the Cryos Group with a work-related need to access this information and who assist Cryos with e.g. storage of such information.

    The employees of Cryos are subject to confidentiality. 

    In some cases, we also share your personal data with third party service providers (such as providers of marketing, IT or administrative services) who may process the information on Cryos' behalf for the purposes described in this privacy policy. These data processors are instructed by Cryos to process your personal data solely on our behalf and for the purposes specified by Cryos. We will only share your personal data where it is relevant and necessary to be able to offer the services set forth in this privacy policy. 

    Cryos has entered into cooperation agreements, including data processing agreements with our data processors. We oblige them to process your personal data confidentially and to take the necessary technical and organizational security measures against data being accidentally or unlawfully destroyed, lost or degraded, or come to the knowledge of unauthorised persons, misused or otherwise processed in violation of the regulations of the General Data Protection Regulation. 

    Private customer:

    If you purchase sperm, we will disclose your name, your date of birth and information about your address and your order to the clinic to which you have requested us to send your order, in order for the clinic to identify you and further proceed together with you.

    If you have consented to the genetic matching service, we will disclose your personal data in the form of a saliva sample and the DNA contained therein or your clinical genetic report in an anonymised form to an external laboratory which will perform the genetic matching between you and the given donor on behalf of Cryos. If you have consented hereto, we may in some cases share the result of the genetic matching with third parties pointed out by you. 

    If a serious adverse reaction or a serious adverse event is found, including if a transmissible disease is found in the donor or a mix up is determined, we are obliged to disclose this information to the Danish health authority, the Danish Patient Safety Authority. Only anonymised information will be disclosed to the Danish Patient Safety Authority. 

    When you deposit your sperm with Cryos:

    If you are a depositor and thus must be screened for infectious diseases, we use data processors in the form of accredited test laboratories and hospitals to perform the relevant tests from the blood and urine samples which you have submitted to us. 

    If you have deposited your sperm with Cryos, your deposited sperm and your civil registration number will be passed on to the clinic where the treatment is to take place when you want to have your sperm handed over. 

    When you use Cryos' website:

    We will disclose information about your use of our website to our partners within social media, advertising partners and analysis partners. Our partners may combine this data with other information you have provided to them or which they have collected from your use of their services.

    We will disclose information about your use of our website with Facebook Inc. Facebook Inc. may combine this data with other information you have provided to them or which they have collected from your use of their services. If you do not want ads on Facebook Inc., you need to change your settings on their site.

    Information is also disclosed to Facebook Inc. when Facebook Inc. uses personal data collected from Cryos' Facebook page. See also Facebook's Data Policy. Please note that Cryos does not have full influence on Facebook Inc.'s data processing.

    Other:

    In the event that Cryos no longer runs a tissue centre business the personal data described above, which Cryos is obligated to store in order to ensure traceability, will be transferred to another tissue centre in accordance with the requirements specified in section 11 of the Danish Executive Order on Human Tissue and Cells. 

    Finally, we may disclose certain anonymised information internally within the Cryos Group for research and statistics purposes.

    Transfer to third countries

    To the extent your personal data is transferred to third countries, i.e., countries outside the EU/EEA, we will ensure a sufficient level of protection for such a transfer, e.g. by entering EU standard contracts with the recipient of such information.

    6. What are your rights?

    You have certain rights available in connection with Cryos' processing of information about you, which you can make use of. These rights are described below:

    • You have a right to access information which Cryos is processing about you and to obtain access to certain additional information about how and why we process your personal data. This means that Cryos must provide a copy of the personal data we process about you.

    • You have the right to obtain rectification of any incorrect personal data about you.

    • In certain situations, you have the right to obtain erasure of information about you before the due time in which Cryos will delete it.

    • In certain situations, you have the right to limit the processing of your data. If you have the right to limit the processing of your personal data, Cryos may, going forward, except for storage, only process your data under special circumstances and for special purposes.

    • In certain situations, you have the right to object against Cryos' processing of your personal data.

    • In certain situations, you are entitled to receive the personal data provided by you in a structured, commonly used and machine-readable format, and to have such personal data transferred from Cryos to another data controller”

    If you want to make use of such rights, please contact Cryos by email at [email protected] or call us by phone at +45 8676 0699.

    7. Who should you contact?

    If you want us to update, rectify or delete the personal data we have registered about you, or if you have any questions regarding this Privacy Policy, please contact us here:

    Cryos International – Denmark ApS
    Company Registration Number: 35 51 42 52
    Vesterbro Torv 3, 5th floor
    DK-8000 Aarhus C
    Phone: +45 8676 0699
    Email: [email protected]

    We will then as soon as possible determine to which extent we can accommodate your request. 

    8. Complaint guideline

    We hope that this Privacy Policy has provided you with the information you need.

    If you disagree with the way in which we are processing your personal data or the purposes for which it is processed, please contact us or our Data Protection Officer, which you can read about in section 3 of this Privacy Policy.

    You can also submit a complaint to:
    The Danish Data Protection Agency
    Carl Jacobsens Vej 35
    DK-2500 Valby
    Phone +45 33 19 32 00
    Email: [email protected]

    9. Amendments of the Privacy Policy

    We reserve the right to amend this Privacy Policy due to significant changes in legislation, legal practice, or our internal procedures.

    27.06.22