Access to confidential information
When logging in to Cryos’ website you gain access to our donor profiles, which contain detailed information as well as photos of Cryos’ donors. Cryos owns all intellectual property rights to the content on Cryos’ website, including but not limited to the information contained in Cryos’ donor profiles. Access to the information about our donors is provided solely for the purpose of assisting potential customers in finding a donor. Any form of copying, including but not limited to reproduction, distribution or download of information about Cryos’ donors, including saving whole photographs or parts of them, is strictly prohibited. You may not in any way use information about donors, including photos, to search for a donor’s identity or information that can lead to the disclosure of a donor’s identity or the identity of other recipients or children, that have been conceived by use of gametes from the donor. If you initiate such search or if you contact a donor, Cryos reserves the right to make a claim for damages or compensation against you, in case Cryos suffers any loss as a result of your search, regardless of whether the search, directly or indirectly, results in the identification or contact with a donor or other recipients or children, conceived by use of gametes from a donor.
In this Privacy Policy, you can find information about the following:
1. When does this Privacy Policy apply?
2. Who is the data controller for the processing of your personal data?
3. Our Data Protection Officer
4. Which personal data does Cryos collect, for which purposes, according to which legal basis and for how long do we store it?
5. To whom do we disclose your personal data?
6. What are your rights?
7. Who should you contact?
8. Complaint guideline
9. Amendments to the Privacy Policy
In addition to this Privacy Policy, our Cookie Policy also applies.
1. When does this Privacy Policy apply?
This Privacy Policy applies to Cryos' (hereinafter "Cryos", "we" or "us”) processing of personal data when you:
a) use or register as a user of Cryos' website, use our chat agent, use Cryos Face Matching or sign up for Cryos' newsletter;
b) provide personal data about yourself as part of creating or setting up a customer relationship with Cryos;
c) place an order in our webshop;
d) follow Cryos on social media like Facebook, Twitter, Instagram or LinkedIn or our blog;
e) have a sperm analysis done;
f) deposit your sperm, your unfertilized eggs or embryos
The Privacy Policy also includes information regarding the processing of personal data about persons employed with one of Cryos' professional cooperation partners and who acts as a contact person in relation to Cryos. Thus, companies cooperating with Cryos must make the relevant contact person familiar with this Privacy Policy.
2. Who is the data controller for the processing of your personal data?
Cryos International ApS, Company Registration Number 35 51 42 52, Vesterbro Torv 3, 5th floor, DK-8000 Aarhus C, Denmark is the data controller for the processing of your personal data.
3. Our Data Protection Officer
If you have any questions as to how Cryos processes your personal data, you are always welcome to contact our Data Protection Officer at [email protected] or by calling +45 8676 0699.
4. Which personal data does Cryos collect, for which purposes, according to which legal basis and for how long do we store it?
5. To whom do we disclose your personal data?
Your information can only be accessed by staff employed with Cryos or other companies in the Cryos Group with a work-related need to access this information and who assist Cryos with e.g. storage of such information.
The employees of Cryos are subject to confidentiality.
In some cases, we also share your personal data with third party service providers (such as providers of marketing, IT or administrative services) who may process the information on Cryos' behalf for the purposes described in this privacy policy. These data processors are instructed by Cryos to process your personal data solely on our behalf and for the purposes specified by Cryos. We will only share your personal data where it is relevant and necessary to be able to offer the services set forth in this privacy policy.
Cryos has entered into cooperation agreements, including data processing agreements with our data processors. We oblige them to process your personal data confidentially and to take the necessary technical and organizational security measures against data being accidentally or unlawfully destroyed, lost or degraded, or come to the knowledge of unauthorised persons, misused or otherwise processed in violation of the regulations of the General Data Protection Regulation.
Private customer:
If you purchase sperm, we will disclose your name, your date of birth and information about your address and your order to the clinic to which you have requested us to send your order, in order for the clinic to identify you and further proceed together with you. If you request us to send your order to a clinic located outside of the EU, it might require an import authorisation, why we in these situations may share necessary information such as your name and date of birth, with the relevant authorities and third parties involved.
If you have consented to the genetic matching service, we will disclose your personal data in the form of a saliva sample and the DNA contained therein or your clinical genetic report in an anonymised form to an external laboratory which will perform the genetic matching between you and the given donor on behalf of Cryos. If you have consented hereto, we may in some cases share the result of the genetic matching with third parties pointed out by you.
If a serious adverse reaction or a serious adverse event is found, including if a transmissible disease is found in the donor or a mix up is determined, we are obliged to disclose this information to the Danish health authority, the Danish Patient Safety Authority. Only anonymised information will be disclosed to the Danish Patient Safety Authority.
When you deposit your sperm, your eggs or embryos with Cryos:
If you are a depositor and thus must be screened for infectious diseases, we use data processors in the form of accredited test laboratories and hospitals to perform the relevant tests from the blood and urine samples which you have submitted to us.
If you have deposited your sperm, your unfertilized eggs or embryos with Cryos, your storage and your civil registration number will be passed on to the clinic where the treatment is to take place when you want to have your storage handed over.
When you use Cryos' website including using our chat agent:
We will disclose information about your use of our website to our partners within social media, advertising partners and analysis partners, if you have consented to the use of Marketing cookies. Our partners may combine this data with other information you have provided to them or which they have collected from your use of their services. Please notice, that Cryos does not have influence on these partners’ processing of data. You can find a link to each of these partners’ privacy policy at the cookie declaration.
If you use Cryos' chat agent, your questions and answers will be shared with Microsoft, who can use this data to train their own AI models. Microsoft acts as an independent data controller and you can read about their processing of personal data on their website.
Other:
In the event that Cryos no longer runs a tissue centre business the personal data described above, which Cryos is obligated to store in order to ensure traceability, will be transferred to another tissue centre in accordance with the requirements specified in section 11 of the Danish Executive Order on Human Tissue and Cells.
Finally, we may disclose certain anonymised information internally within the Cryos Group for research and statistics purposes.
Transfer to third countries:
To the extent your personal data is transferred to third countries, i.e., countries outside the EU/EEA, we will ensure a sufficient level of protection for such a transfer, e.g. by entering EU standard contracts with the recipient of such information.
6. What are your rights?
You have certain rights available in connection with Cryos' processing of information about you, which you can make use of. These rights are described below:
- You have a right to access information which Cryos is processing about you and to obtain access to certain additional information about how and why we process your personal data. This means that Cryos must provide a copy of the personal data we process about you.
- You have the right to obtain rectification of any incorrect personal data about you.
- In certain situations, you have the right to obtain erasure of information about you before the due time in which Cryos will delete it.
- In certain situations, you have the right to limit the processing of your data. If you have the right to limit the processing of your personal data, Cryos may, going forward, except for storage, only process your data under special circumstances and for special purposes.
- In certain situations, you have the right to object against Cryos' processing of your personal data.
- In certain situations, you are entitled to receive the personal data provided by you in a structured, commonly used and machine-readable format, and to have such personal data transferred from Cryos to another data controller”
If you want to make use of such rights, please contact Cryos by email at [email protected] or call us by phone at +45 8676 0699.
7. Who should you contact?
If you want us to update, rectify or delete the personal data we have registered about you, or if you have any questions regarding this Privacy Policy, please contact us here:
Cryos International ApS
Company Registration Number: 35 51 42 52
Vesterbro Torv 3, 5th floor
DK-8000 Aarhus C
Phone: +45 8676 0699
Email: [email protected]
We will then as soon as possible determine to which extent we can accommodate your request.
8. Complaint guideline
We hope that this Privacy Policy has provided you with the information you need.
If you disagree with the way in which we are processing your personal data or the purposes for which it is processed, please contact us or our Data Protection Officer, which you can read about in section 3 of this Privacy Policy.
You can also submit a complaint to:
The Danish Data Protection Agency
Carl Jacobsens Vej 35
DK-2500 Valby
Phone +45 33 19 32 00
Email: [email protected]
9. Amendments of the Privacy Policy
We reserve the right to amend this Privacy Policy due to significant changes in legislation, legal practice, or our internal procedures.
PRIVACY POLICY FOR PATIENTS
In this Privacy Policy, you can find information about the following:
1. When does this Privacy Policy apply?
2. Who is the data controller for processing your personal data?
3. Our Data Protection Officer
4. Which personal data does Cryos collect, for which purposes, according to which legal basis and for how long do we store it?
5. To whom do we disclose your personal data?
6. What are your rights?
7. Who should you contact?
8. Guidelines for complaints
9. Amendments to the Privacy Policy
1. When does this Privacy Policy apply?
This Privacy Policy applies to Cryos' ("Cryos", "we" or "our) processing of personal data when you:
- 1. undergo an examination or treatment at Cryos including creation of embryo(s) and/or transferring of such embryo(s)
- 2. as part of the treatment deposit gametes (e.g. sperm, eggs) or embryos and request distribution and/or import/export hereof in relation to the treatment
- 3. contact Cryos or enter into a contractual relationship with us (e.g. purchase and payment of a treatment.
- 4. use Cryos’ website, or sign up for Cryos’ newsletter
- 5. follow Cryos on social media like Facebook, X, Instagram or LinkedIn or our blog
- 6. use or purchase additional services at Cryos (e.g. Genetic Matching, Cryos Face Match, etc.).
For the information relating to this last processing (4-6), please see our privacy policy for Customers by clicking here: Cryos Privacy Policy.
2. Who is the data controller for processing your personal data?
Cryos International ApS, Company Registration Number 35 51 42 52, Vesterbro Torv 3, 5., DK-8000 Aarhus C, Denmark is the data controller for the processing of your personal data.
3. Our Data Protection Officer
If you have any questions as to how Cryos processes your personal data, you are always welcome to contact our Data Protection Officer at [email protected] or by calling +45 8676 0699.
4. Which personal data does Cryos collect, for which purposes, according to which legal basis and for how long do we store it?
5. To whom does Cryos disclose your personal data?
Your personal can only be accessed by staff employed with Cryos or other companies in the Cryos Group with a work-related need to access these data and who assists Cryos with, e.g,. storage of such data. Staff at Cryos and in the Cryos Group is subject to a duty of confidentiality.
To the extent necessary for the specific examination, diagnosing or treatment of you, your personal data may be disclosed and shared with recipients outside of Cryos and the Cryos Group.
Disclosure of data may, i.a., be to:
- Other health professionals if necessary, considering a current course of treatment or if you, as a patient, are to be referred to continued or different treatment, e.g., at your general practitioner or public health services. The legal basis for disclosure is the rules in Part 9 of the Health Act.
- Fertility clinics, including clinics abroad, if you continue your treatment outside of Cryos. The legal basis for disclosure is the agreement on treatment entered into with you and/or your consent, cf. Article 6(1)(b) and/or Article 9(2)(a) and Article 6(1)(a) of the General Data Protection Regulation.
- Det Fælles Medicinkort (the Common Medication Card) (the Danish Health Data Authority (Sundhedsdatastyrelsen)) and pharmacies and the Danish Medicines Agency (Lægemiddelstyrelsen) if necessary to write prescriptions for medication. The legal basis for disclosure is the rules in Part 42 of the Health Act and Part 3 of the Danish Executive Order on Prescriptions and Dose Dispensing of Medication.
- The Danish Patient Safety Authority (Styrelsen for Patientsikkerhed) in case of an adverse event or adverse reaction. The legal basis for disclosure is Part 6 of the Tissue Act and Part 7 of the Executive Order on Human Tissue and Cells.
- Clinical quality databases and mandatory registers, e.g., the IVF register (the Danish Health Data Authority). The legal basis for disclosure is the rules in Part 1 of Executive Order No. 1522 on the Reporting of IVF Treatment etc. and Sections 195-196 of the Health Act as well as the Danish Executive Order on the Reporting to Approved Clinical Quality Databases and Disclosure of Data to the Danish Health Data Authority.
- External laboratories and hospitals analysing blood and urine samples. The legal basis for disclosure is the guidelines on managing paraclinical examinations pursuant to the Authorisation Act.
- Insurance companies or regional clearing houses if your treatment is to be fully or partially paid by your insurance or by public funds. The legal basis for disclosure is the agreement on payment of treatment concluded with you, see Article 6(1)(b) of the General Data Protection Regulation.
- Insurance companies and relatives. Disclosure of data will only occur subject to prior consent from you, see Article 9(2)(a) and Article 6(1)(a) of the General Data Protection Regulation.
- Your partner if the assessment is that you receive treatment together with your partner. Data about you that is relevant to your treatment may be listed in your partner's record and vice versa. The legal basis for disclosure is your prior consent, see Article 9(2)(a) and Article 6(1)(a) of the General Data Protection Regulation.
In addition to Cryos being allowed to disclose personal data to the above parties, Cryos may be the recipient of data from the very same parties if relevant to the specific treatment of you. If Cryos needs to obtain record information or the like from other health professionals, it will be subject to prior consent from you.
In certain cases, we will also share your personal data with third-party service providers (e.g., providers of marketing, IT or administrative services) who may process the data on behalf of Cryos for the purposes described in this Privacy Policy. These data processors have been instructed by us to process your personal data on our behalf and for the purposes specified by Cryos only. We only share your personal data if relevant and necessary to be able to provide the services listed in this Privacy Policy.
Cryos has concluded co-operation agreements, including data processing agreements, with our data processors. We put them under an obligation to process your personal data in confidence and to take the required technical and organisational security measures to prevent data from being accidentally or illegally destroyed, lost or deteriorated or to be disclosed to any unauthorised third party, misused or in any other way handled contrary to the rules specified in the General Data Protection Regulation.
Other information:
In the event that Cryos no longer runs a tissue centre business, the personal data described above, including your gametes, which Cryos is obliged to store in order to ensure traceability, will be transferred to another tissue centre in accordance with the requirement specified in Section 11 of the Executive Order on Human Tissue and Cells.
Transfer to third countries
To the extent that your personal data are transferred to third countries, i.e., countries outside the EU/EEA, we will provide a sufficient level of protection for such transfer, e.g., by concluding EU standard contracts with the recipient of the data (cf. Article 46 of the General Data Protection Regulation). If a transfer to a third country is necessary for us to be able to comply with the agreement on treatment interred into with you, including storage and distribution in the case of fertilised eggs, such transfer is based on Article 49 of the General Data Protection Regulation.
When you use Cryos’ website
We will disclose information about your use of our website to our partners within social media, advertising partners and analysis partners, if you have consented to the use of Marketing cookies. Our partners may combine this data with other information you have provided to them or which they have collected from your use of their services. Please note that Cryos does not have influence on these partners’ processing of data. You can find a link to each of these partners’ privacy policy in the Cookie Declaration.
6. What are your rights?
You have certain rights in connection with Cryos' processing of data about you. These rights are described below:
- You have a right to access data which Cryos is processing about you and to obtain access to certain additional information about how and why we process your personal data. This means that Cryos must provide a copy of the personal data we process about you.
- You have the right to have any incorrect personal data about you corrected.
- In certain situations, you have the right to have your data erased before that point in time when Cryos will erase them.
- In certain situations, you have the right to have the processing of your data restricted. If you have the right to have the processing of your personal data restricted, Cryos may, going forward – except for storage – only process your data in special circumstances and for special purposes.
- In certain situations, you have the right to object to Cryos' processing of your personal data.
- In certain situations, you are entitled to receive your personal data in a structured, commonly used and machine-readable format and to have these personal data transferred from Cryos to a different data controller.
If you want to make use of such rights, please contact Cryos by email at [email protected] or call us by phone at +45 8676 0699.
7. Who should you contact?
If you would like us to update, rectify or erase the personal data we have registered about you or if you have any questions to this Privacy Policy, please contact us here:
Cryos International ApS
Company Registration Number 35 51 42 52
Vesterbro Torv 3, 5. DK-8000 Aarhus C Phone: +45 8676 0699
Email: [email protected]
We will quickly determine to which extent your request can be accommodated.
8. Guidelines for complaints
We hope that this Privacy Policy has provided you with the information you need.
If you disagree with the way in which we are processing your personal data or the purposes for which they are processed, please contact us or our Data Protection Officer. More information is available in section 3 of this Privacy Policy.
You can also submit a complaint to:
The Danish Data Protection Agency (Datatilsynet)
Carl Jacobsens Vej 35
DK-2500 Valby
Phone +45 33 19 32 00
email: [email protected]
9. Amendments to the Privacy Policy
We reserve the right to amend this Privacy Policy due to significant changes in legislation, legal practice or our internal procedures.
Most recently updated on October 1st 2026