PrivateLegalPrivacy Policy

    Privacy policy for customers

    At Cryos, your privacy and personal data security is our top priority. It is important for us to ensure the best possible protection of your personal data, and to ensure clarity and transparency regarding the different personal data processing operations that relate to you.

    In this Privacy Policy, you can find information about the following:

    1. When does this Privacy Policy apply?
    2. Who is the data controller for processing your personal data?
    3. Our Data Protection Officer
    4. Which personal data does Cryos collect, for which purposes, according to which legal basis and how long do we keep it for?
    5. To whom do we disclose your personal data?
    6. What are your rights?
    7. Who should you contact?
    8. Complaint guideline
    9. Amendments of the Privacy Policy

    In addition to this Privacy Policy, our Cookie Policy also applies.

    1. When does this Privacy Policy apply?

    This Privacy Policy applies to Cryos' (hereinafter "Cryos", "we" or "our”) processing of personal data when you:

    a) use or register as a user of Cryos' website, book a call or sign up for Cryos' newsletter;

    b) provide personal data about yourself as part of creating or setting up a customer relationship with Cryos;

    c) place an order in our webshop;

    d) follow Cryos on social media like Facebook, Twitter, Instagram or LinkedIn or our blog;

    e) have a sperm analysis done;

    f) deposit your sperm.

    The Privacy Policy also includes information about the processing of personal data of persons employed with one of Cryos' professional cooperation partners and who is a contact person in relation to Cryos. Thus, companies cooperating with Cryos must make the relevant contact person familiar with this Privacy Policy.

    1. Who is the data controller for processing your personal data?

    Cryos International – Denmark ApS, Company Registration Number 35 51 42 52, Vesterbro Torv 3, 5th floor, DK-8000 Aarhus C, Denmark

    is the data controller for processing your personal data when you:

    • provide us with your information when creating or setting up a customer relationship;

    • place an order in our webshop;

    • have a sperm analysis done;

    • deposit your sperm with us.

    Cryos International ApS, Company Registration Number 29 42 18 38, Vesterbro Torv 3, 5th floor, DK-8000 Aarhus C, Denmark is the data controller for processing your personal data when you:

    • use or set up a user profile on Cryos' website, book a call or sign up for Cryos' newsletter;

    • follow Cryos on social media like Facebook, Twitter, Instagram or LinkedIn or our blog.
    1. Our Data Protection Officer

    If you have any questions as to how Cryos processes your personal data, you are always welcome to contact our Data Protection Officer at [email protected] or by calling +45 8676 0699.

    1. Which personal data does Cryos collect, for which purposes, according to which legal basis and how long do we keep it stored for?
    1. To whom do we disclose your personal data?

    Your information can only be accessed by staff employed with Cryos or other companies in the Cryos Group with a work-related need to access this information and who assist Cryos with e.g. storage of such information.

    If you purchase sperm, we will disclose your name, your date of birth and information about your address and your order to the clinic to which you have requested us to send your order, in order for the clinic to identify you and further proceed together with you.

    If you have deposited your sperm with Cryos, your deposited sperm and your civil registration number will be disclosed to the clinic where the treatment is to take place.

    We will share your personal data with third-party service providers (like providers of marketing, IT or administrative services) who will process such information on behalf of Cryos for the purposes described above. These data processors have been instructed by us only to process your personal data on our behalf and for the purposes specified by Cryos.

    Data processors shall undertake to process your personal data in confidence and to take the required technical and organisational precautions to prevent that information is destroyed, lost or deteriorated, accidentally or illegally, or is disclosed to any unauthorised third party, misused or in any other way handled contrary to the rules specified in the General Data Protection Regulation.

    If you are a depositor and thereby are to be screened for infectious diseases, we will use data processors in the form of accredited test laboratories and hospitals to do the relevant tests of the blood and urine samples submitted to us.

    We will disclose information about your use of our website to our partners in social media, advertising partners and analysis partners. Our partners may combine this data with other information you have provided to them or which they have collected from your use of their services.

    We will disclose information about your use of our website with Facebook Inc. Facebook Inc. may combine this data with other information you have provided to them or which they have collected from your use of their services. If you do not want ads on Facebook Inc., you need to change your settings on their site.

    Information is disclosed to Facebook Inc. when Facebook Inc. uses personal data collected from Cryos' Facebook page. See also Facebook's Data Policy. Please note that Cryos does not have full influence on Facebook Inc.'s data processing.

    Finally, we may disclose certain anonymised information internally in the Cryos Group for research and statistics purposes.

    If a serious adverse reaction or a serious adverse event is noted, we are obliged to disclose information in this regard to the Danish Health Authority, the Danish Patient Safety Authority. Only anonymised information will be disclosed to the Danish Patient Safety Authority.

    In the event that Cryos no longer runs a tissue centre business, the personal data described above, which Cryos is obliged to store in order to ensure traceability, will be transferred to another tissue centre in accordance with the requirement specified in Section 11 of the Danish Executive Order on Human Tissue and Cells. 

    Transfer to third countries

    To the extent where your personal data is transferred to third countries, i.e. countries outside the EU/EEA, we will provide a sufficient level of protection for such a transfer, e.g. by entering EU standard contracts with the receiver of such information.

    1. What are your rights?

    You have certain rights available in connection with Cryos' processing of information about you. These rights are described below:

    • You have a right to access information which Cryos is processing about you and to obtain access to certain additional information about how and why we process your personal data. This means that Cryos must provide a copy of the personal data we process about you.

    • You have the right to obtain rectification of any incorrect personal data about you.

    • In certain situations, you have the right to obtain erasure of information about you before the due time in which Cryos will delete it.

    • In certain situations, you have the right to limit the processing of your data. If you have the right to limit the processing of your personal data, Cryos may, going forward, except for storage, only process your data in special circumstances and for special purposes.

    • In certain situations, you have the right to object against Cryos' processing of your personal data.

    • In certain situations, you are entitled to receive the personal data provided by you in a structured, commonly used and machine-readable format, and to transmit such personal data from Cryos to another data controller.

    If you want to make use of such rights, please contact Cryos by email at [email protected] or call us by phone at +45 8676 0699.

    1. Who should you contact?

    If you want us to update, rectify or delete the personal data we have registered about you, or if you have any questions to this Privacy Policy, please contact us here:

    Cryos International – Denmark ApS
    Central Business Reg. No. 35 51 42 52
    Vesterbro Torv 3, 5th floor
    DK-8000 Aarhus C
    Phone: +45 8676 0699
    Email: [email protected]

    We will determine as soon as possible to which extent your request can be accommodated.

    1. Complaint guideline

    We hope that this Privacy Policy has provided you with the information you need.

    If you disagree with the way in which we are processing your personal data or the purposes for which it is processed, please contact us or our Data Protection Officer, which you can read about in section 3 of this Privacy Policy.

    You can also submit a complaint to:
    The Danish Data Protection Agency
    Carl Jacobsens Vej 35
    DK-2500 Valby
    Phone +45 33 19 32 00
    Email: [email protected]

    1. Amendments of the Privacy Policy

    We reserve the right to amend this Privacy Policy due to significant changes in legislation, legal practice, or our internal procedures.

    02.11.20