Our dedicated Customer Care Team is ready to assist you on every step of your fertility journey. Whether you need help finding a fertility clinic, choosing a donor, ordering sperm or eggs for your treatment, or more, we are here for you.
Customer Care Team
Phone: +45 8676 0699
Fax: +45 8676 0685
Email: [email protected]
Monday - Thursday: 8:30am - 5:00pm (CET)
Friday: 8:30am - 4:00pm (CET)
Urgent help (for sperm storage only)
In case of urgent need for help outside our opening hours.
Head Office
Cryos International ApS
Vesterbro Torv 3, 5th floor
8000 Aarhus C
Denmark
Other locations
Contact info for Cryos Clinic
Contact info for egg donors (DK)
Contact info for sperm donors (DK)
Customer Care Team
Phone: +45 8676 0699
Fax: +45 8676 0685
Email: [email protected]
Monday - Thursday: 8:30am - 5:00pm (CET)
Friday: 8:30am - 4:00pm (CET)
Urgent help (for sperm storage only)
In case of urgent need for help outside our opening hours.
Head Office
Cryos International ApS
Vesterbro Torv 3, 5th floor
8000 Aarhus C
Denmark
Other locations
Contact info for Cryos Clinic
Contact info for egg donors (DK)
Contact info for sperm donors (DK)
Closing days in 2026
- 1 January (New Year’s Day)
- 2 April (Maundy Thursday)
- 3 April (Good Friday)
- 6 April (Easter)
- 14 May (Ascension Day)
- 25 May (Whitsun)
- 24-27 December (Christmas)
- 31 December (New Year’s Eve)
- 1 January (New Year’s Day) 2027
Your user data
Do you have questions on how we handle your user data you can read our Privacy Policy or contact our data protection officer at [email protected].