Intro text

Here you can find answers to frequently asked questions regarding sperm and egg donors and how to order sperm as a clinic. If you are looking for answers regarding the current <a title="Read more about Cryos research on COVID-19" href="/en-gb/dk-shop/professional/research/our-scientific-research/covid-19-in-semen/">COVID-19-situation</a>, you can find information by following the link.
If you do not find the answer to your question below, please do not hesitate to &nbsp;<a class="Hyperlink SCXW93009646 BCX4" href="/en-gb/dk-shop/professional/about-us/contact/" target="_blank" rel="noreferrer noopener">contact us</a>.&nbsp;

Question links

<a title="Is it possible to have straws stored at Cryos?" href="/en-gb/dk-shop/professional/faq/ordering/is-it-possible-to-have-sperm-straws-stored-at-cryos/">Is it possible to have straws stored at Cryos?</a>
<a title="What should we do when we have complaints regarding our order?" href="/en-gb/dk-shop/professional/faq/ordering/what-should-i-do-when-we-have-complaints-regarding-my-order/">What should we do when we have complaints regarding our order?</a>

Ordering

<a title="How should we advise our patients regarding future contact with ID Release Donors?" href="/en-gb/dk-shop/professional/faq/donors/how-should-i-advise-my-patients-regarding-future-contact-with-id-release-donors/">How should we advise our patients regarding future contact with ID Release Donors?</a>

Donors

<a title="How does Cryos ensure that the maximum family limit is not exceeded?" href="/en-gb/dk-shop/professional/faq/regulations/how-does-cryos-ensure-that-the-maximum-family-limit-is-not-exceeded/">How does Cryos ensure that the maximum family limit is not exceeded?</a>
<a title="How can Cryos ensure compliance with regards to pregnancy quotas in your country?" href="/en-gb/dk-shop/professional/faq/regulations/how-can-cryos-ensure-compliance-with-regards-to-pregnancy-quotas-in-my-country/">How can Cryos ensure compliance with regards to pregnancy quotas in your country?</a>

Regulations

<a title="How to thaw the sperm straws before use?" href="/en-gb/dk-shop/professional/faq/how-to-handle-sperm-straws/how-to-thaw-the-sperm-straws-before-use/">How to thaw the sperm straws before use?</a>
<a title="When should I perform a microscopic sperm analysis to define the MOT level?" href="/en-gb/dk-shop/professional/faq/how-to-handle-sperm-straws/when-should-i-perform-a-microscopic-sperm-analysis-to-define-the-mot-level/">When should I perform a microscopic sperm analysis to define the MOT level?</a>
<a title="How should I handle the sperm upon delivery?" href="/en-gb/dk-shop/professional/faq/how-to-handle-sperm-straws/how-should-i-handle-the-sperm-upon-delivery/">How should I handle the sperm upon delivery?</a>

How to handle sperm straws

Links - EN

Headline

Here, you can find some of the most frequently asked questions and corresponding answers.&nbsp;&nbsp;

Frequently asked questions