Shipping and delivery of your donor sperm is an essential part of the ordering process. On this page, you can read about the different options, their price, and which one you should choose. Click on the button to contact our Customer Care Team, if you have any questions regarding shipping, delivery or pick up of donor sperm.
How to choose the right delivery option
Before choosing a delivery option, you must know when your treatment is going to occur. Be sure to order the donor sperm for delivery a couple of days before ovulation. This is important to remember when ordering donor sperm for home insemination, as the chances of success are highest if insemination happens right after ovulation. If the insemination will occur at a fertility clinic or a hospital, please consult them before choosing a delivery date. Follow the link to read more about ovulation and how to track it.
We require two business days’ notice in advance before shipping. Rush order service is available for an additional charge and will be shipped the day of or the day after ordering. Same-day rush orders must be completed by 12PM EST.
How to ship donor sperm internationally
It is possible to ship sperm internationally. Simply contact our Customer Care Team for guidance and prices. The cost of international shipping depends on the distance from our facility to your treatment country.
Delivery times for domestic and international shipments
Cryos uses professional courier services for domestic and international shipments based on proven track records. The delivery times below are estimates only and can vary depending on your location, please refer to your tracking details for the latest updates. Cryos is not responsible for late/failed deliveries due to weather conditions or events beyond our control including equipment failure. Please plan your delivery date at least 1-2 business days ahead of your scheduled insemination. Please note that orders shipped on Friday will arrive earliest on Monday.
Select "US Saturday Delivery" if you need a weekend delivery. See the estimated delivery times in the table below:
|
Priority 1-day delivery (Mon-Fri) | 10:30 AM next day (Businesses) or Noon (Residential) Most areas |
|
Standard 1-day delivery (Mon-Fri) | 5:00 PM next day (Businesses) or 8:00 PM (Residential) Most areas |
|
US Saturday Delivery Shipping (Saturday) | 1:00PM (Only on Saturday) |
| International shipping | Please contact Cryos |
The above delivery times are estimates. Please contact Cryos for more information on when shipments will arrive at your destination.
Delivery prices for donor sperm
The cost of shipping donor sperm depends on where you are going to receive your treatment and the size of the container. See the table below to get an overview of the delivery prices for donor sperm.
A late order fee of $130 will apply for same-day and next-day shipping orders. Orders placed after 12:00 PM EST for shipping the next working day or same-day will be charged this fee.
| Priority 1-day delivery (Delivery by noon available in most areas) | $415 |
| Standard 1-day delivery (Delivery by 8:00 PM available in most areas) | $375 |
| Saturday delivery | $445 |
| Alaska, Hawaii, Puerto Rico | $635 |
| Pick–up fee | $55 |
| Messenger service (Delivery address MUST be within 25 miles of our facility) | $130 |
| Large tank upgrade fee | $55 |
| Same-day order cancellation fee | $105 |
| International Shipping | Contact Cryos |
The process of shipping sperm
The shipping process depends on where your insemination is going to take place and whether you have ordered donor sperm for home insemination or treatment at a clinic. Contact our Customer Care regarding the possibility of international shipping. Each shipment contains the following:
- Packing list
- Handling instructions and thawing procedures
- Safety warning for handling of liquid nitrogen (LN2)
- Summary of Records containing test results and Standard Release information
- Insemination kit for home insemination (for private home deliveries or pick up at FedEx shipping center, or Cryos Orlando location)
- Return shipping instructions and return shipping label
Handling the nitrogen tank
The sperm straws are shipped in a tank charged with liquid nitrogen. A large nitrogen tank will keep sperm straws frozen for 12 days. Life of tank starts on ship date. When ordering online, please indicate in the text field if you want to pay extra for the large nitrogen tank. When you receive the tank, quickly open it to check your straws are correct and in good condition. Close after checking.
Keep the tank locked tight in tank and shipper until you are ready for your treatment. The sperm will thaw at room temperature in about 20 minutes. Do not use a water bath. If your treatment is going to occur in an IVF clinic, they can transfer and store the sperm in their tanks. See the video below for a visual explanation of how to handle a nitrogen tank.
Returning the nitrogen tank
All shipments using liquid nitrogen dry shipper tanks are roundtrip. Each shipment contains a return shipping label and detailed instructions on preparing the tank for return delivery.
Small tanks are to be returned to Cryos within 10 days after the initial shipping date and large tanks within 15 days. Failure to return the tank within this period may result in additional charges (up to $1,500) for the tank rental.
Please be advised that our default return label may take up to 6 days to be delivered to our facility. Additionally, you may receive automated friendly reminders from our system regarding the return of tanks.
In case of emergency situations, we encourage you to contact Cryos Customer Care for assistance.
Returning unused straws due to missing ovulation timing:
If you have missed your ovulation window and were unable to use your sperm straw in time, please reach out to our Customer Care team as soon as possible.
We will issue a special return label for you, provided you inform us at least 2 business days before your tank expires. Once we receive your tank before the expiration date, we will store the straw for you. Please note that a storage fee starting at $55 per month will apply separately from your reservation. For further details, please don't hesitate to contact our Customer Care team.
Terms of delivery
Terms of delivery are DAP (Delivered At Place) in accordance with Incoterms 2010. This means door-to-door but excludes all forms of local customs formalities such as customs clearance, import clearance, VAT, customs duty, tax, etc. For more information about Terms of delivery, contact our Customer Care Team.
We are here for you
At Cryos, we want to support and help you on your journey to parenthood. Contact our Customer Care Team if you have questions or need further information about the shipping and delivery of donor sperm.
Frequently asked questions about shipping and delivery of donor sperm
Is it possible to ship sperm internationally?
Yes, contact our Customer Care Team for international shipping.
How much does it cost to ship sperm overseas?
The cost of shipping donor sperm overseas depends on the distance from our facility to your treatment country. Contact our Customer Care Team for information regarding the price of international shipping.
What is the best way to ship sperm?
The best way to ship donor sperm depends on the distance between our facility and the place of treatment. If you live close to one of our facilities, we recommend you use a pick-up service, where you visit us and collect the sperm yourself.
Can you have sperm shipped to your home?
Yes, you can have sperm shipped to your address for home insemination. Follow the link to read our guide on how to make home insemination successful.