As an international sperm and egg bank, we have a great responsibility that we take very seriously. Our most important task is to ensure high quality and safe processes for you and your patients.
If you have any complaints concerning the quality of our sperm products, please fill out the following form. We will then, together with our laboratory staff, evaluate your claim.
If you have any questions, you are welcome to contact our Clinic Account Team.
Please note: As sperm is a biological material and extremely sensitive to a number of factors, a variance in the exact motility can be expected when comparing two independent analyses of a sperm sample. At Cryos, we accept a difference of 20%. Claims regarding a variance less than the allowed 20% will not be considered substandard.