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<p>In the following, you can find all the information you need about shipping dates and methods, delivery times, returning of nitrogen tanks and more.</p>
<h2><span class="display-3">Shipment dates and deadlines</span></h2>
<p>When you <a title="Read how to order donor sperm here" href="/en-gb/dk-shop/private/how-to/how-to-order-donor-sperm/">order donor sperm</a> at Cryos, you are asked to choose the shipment date. You are very welcome to place your order up to 4 weeks in advance (we would always be able to adjust the shipment date later). The earliest shipment date is 1,5 working days after your online order has been placed.</p>
<p>If you need your order sooner than this, we will charge you an additional late order fee. Late-orders (orders placed after 12:00AM (CET) on the last working day before the chosen shipment date) can only be processed if paid by credit card. Late-orders can be dispatched on the same day as we receive it, if the order is placed before 12:00AM (CET) on a working day.</p>

Cryos employee preparing a nitrogen tank for shipment of donor sperm to a customer

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<h2><span class="display-3">Delivery time and prices</span></h2>
<p>Your order is delivered by a courier company directly to your fertility clinic or authorized healthcare professional. There are no deliveries on weekends.</p>
<p>The delivery time depends on whether the order should be delivered in or outside Europe:</p>
<ul>
<li>European countries: 1-3 weekdays (Monday - Friday)</li>
<li>Rest of the world: 2-5 weekdays (Monday - Friday)</li>
</ul>
<p>The times listed above apply under normal conditions. The delivery time may vary depending on the destination and other conditions.</p>
<p>For some destinations outside the EU, customs procedures may delay the delivery. Please ensure that your fertility clinic or healthcare professional has the necessary import license to receive your order. We may charge an additional deposit on deliveries outside Europe (mainly on deliveries to clinics and/or destinations that are &ldquo;new&rdquo; to Cryos). The deposit will be repaid to you when the tank has safely returned to Cryos.</p>
<p>NB: When shipping outside the EU, customs, VAT, and duty fees may be charged in the recipient country.</p>
<p>See the <a title="Price of shipping donor sperm" href="/en-gb/dk-shop/private/how-to/how-to-order-donor-sperm/prices-and-payment/">price of donor sperm and shipping</a> here.</p>
<h2><span class="display-3">Recommended or individual shipment?&nbsp;</span></h2>
<p>Some clinics prefer to receive orders on specific dates. If this is the case for your clinic, you may be asked to choose between &lsquo;Recommended shipment&rsquo; or &lsquo;Individual shipment&rsquo; during checkout.&nbsp;&nbsp;</p>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" aria-setsize="-1" data-aria-posinset="1" data-aria-level="1"><strong>Recommended shipment</strong> is the shipment option preferred by your clinic. When choosing this type of shipment, your order will be shipped from Cryos on your clinic&rsquo;s preferred shipment date as a joint shipment. This means that all orders for your clinic will be sent on the same day, which helps your clinic organize their work. This will also reduce your shipping costs and help protect the environment.&nbsp;&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" aria-setsize="-1" data-aria-posinset="2" data-aria-level="1"><strong>Individual shipment</strong> gives you the option of choosing another shipment date than the preferred shipment by your clinic. This could be relevant for urgent shipments.&nbsp;</li>
</ul>
<p>If your treatment allows it, please choose Recommended shipment, as this is the shipment option preferred by your clinic.&nbsp;</p>
<h2><span class="display-3">How we ship the sperm</span></h2>
<p>Depending on the destination, the sperm straws are either sent in a dry ice container or a large dry ice container (32x27x22 cm. or 37x32x27 cm.) or a nitrogen tank or a large nitrogen tank (40x30x30 cm. or 52x37x37 cm.).</p>
<h3><span class="display-4">Shipping donor sperm with a dry ice container</span></h3>
<p>The sperm straws are placed in an insulated dry ice container with carbon dioxide (CO2) at -79&deg;C. When receiving the dry ice box, it is important that the sperm straws are in constant contact with the dry ice until thawing/use. This means that you must not open the insulated container before use.</p>
<p>We recommend to only use dry ice shipments for orders placed from Monday to Wednesday. This is to ensure that the shipment reaches its destination before the weekend. Be advised that dry ice shipments can&rsquo;t be used for all destinations due to short durability. If dry ice shipment is possible to your destination, it will appear as an option when you place your order.</p>
<p>The dry ice container should not be returned to Cryos.</p>

Cryos employee preparing a dry ice container tank for shipment of donor sperm to a customer

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<h3><span class="display-4">Shipping donor sperm with a nitrogen tank</span></h3>
<p>The tank is cooled to -196&deg;C by nitrogen, but it is a dry-shipper, so it does not contain liquid nitrogen. The sperm straws are placed in a canister in the nitrogen tank, which is placed inside a wooden transport box.</p>
<p>It is important that you do not open the tank until you need to use the straw(s). The <a href="/en-gb/dk-shop/private/about-sperm/about-donor-sperm/">donor sperm</a> straws should be stored in the nitrogen tank until use or be moved to another nitrogen tank at a fertility clinic.</p>
<p>The nitrogen tank must be returned to Cryos after use. See how to return the tank further down on this page.</p>
<h2><span class="display-3">Which shipping method should I choose?</span></h2>
<p>Which shipping method you should choose, depends on how long you need the sperm to stay frozen. Please find an overview of the durability of each shipping method below:</p>
<h3><span class="display-4">Durability</span></h3>
<ul>
<li>Nitrogen tank: 7 days (including the shipping day)</li>
<li>Large nitrogen tank: 12 days (including the shipping day)</li>
<li>Dry ice container: 3 days (including the shipping day)</li>
<li>Large dry ice container: 5 days (including the shipping day)</li>
</ul>
<p>Please note that your chosen shipping day counts as day 1 in the number of days the tank/container can keep the straws frozen.</p>
<h2><span class="display-3">Documents included in the shipment</span></h2>
<p>The documents that accompany your shipment:</p>
<ul>
<li>Packing list</li>
<li>Summary of Records: containing test results and Standard release information about the donor</li>
<li>Safety warning for handling of dry ice (CO2) or the nitrogen tank (LN2)</li>
<li>Instructions for return of the nitrogen tank (only for nitrogen tank deliveries)</li>
<li>Shipping label for return of the nitrogen tank (only for nitrogen tank deliveries)</li>
</ul>
<p>&nbsp;</p>
<h2><span class="display-3">Someone needs to be present&nbsp;to receive the delivery</span></h2>
<p>When your order is delivered, it is important that someone is present to sign for the delivery. This means that you must ensure that your fertility clinic or healthcare professional will be available to receive the package. Otherwise, the courier may take the package back to the warehouse and leave a note with further information concerning an alternative pick-up location or delivery time.</p>
<h2><span class="display-3">Returning of the nitrogen tank</span></h2>
<p>Together with your nitrogen tank shipment, we will send directions on how to return the tank and a pre-printed return label containing all the necessary information. The return shipping is prepaid (charges are included in the shipping price), when using the preprinted return label.&nbsp;&nbsp;</p>
<p>To return the nitrogen tank, a pick-up must be scheduled with the courier service. This can be done <a title="Return Cryos nitrogen tank" href="/en-gb/dk-shop/private/cryos-nitrogen-tank-return/">here on&nbsp;our website</a>,&nbsp;directly on the courier&rsquo;s website or by calling the courier. Contact information on the courier is enclosed in the shipment.</p>
<p>Please use one of the above-mentioned procedures for returning the nitrogen tank. Choosing an alternative shipping option may result in loss of the tank and a potential claim of EUR 1000.</p>
<p>Since we re-use the tanks for other clients who are eagerly awaiting their shipment, please return the tank as soon as you have used the content. The tank must be returned to Cryos no later than the day the durability of the tank has expired.</p>

Europe nitrogen tank

<p><span class="display-3">Europe nitrogen tank</span></p>
<p><span style="text-decoration: underline;">Durability*</span><br>7 days</p>
<p><span style="text-decoration: underline;">Return to Cryos**</span><br>8th day after shipping date</p>
<p><span class="caption"><em>* First day of duration is the shipping date from Cryos<br>** Latest day for pick up by courier</em></span></p>

Europe large nitrogen tank

<p><span class="display-3">Europe large nitrogen tank</span></p>
<p><span style="text-decoration: underline;">Durability*</span><br>12 days</p>
<p><span style="text-decoration: underline;">Return to Cryos**</span><br>13th day after shipping date</p>
<p><span class="caption"><em>* First day of duration is the shipping date from Cryos<br>** Latest day for pick up by courier</em></span></p>

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<p>If day 8 or day 13 after shipping day is a weekend or holiday, please ship the nitrogen tank the following weekday.&nbsp;</p>
<p>If the tank is not returned in due time, Cryos will charge EUR 100 excl. VAT for tank rental per commenced week, cf. our&nbsp;<a title="Terms of Agreement" href="/en-gb/dk-shop/private/legal/terms-of-agreement/" data-id="15057">Terms of Agreement</a>.</p>
<p>For shipments outside the EU, a pro forma invoice for the return will be included, as this is required by the customs authorities.</p>

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Do you have more questions?

<p>&nbsp;</p>
<h2><span class="display-3">Do you have more questions?</span></h2>
<p>Let us help you on your journey towards parenthood. If you want to read about the <a href="/en-gb/dk-shop/private/how-to/how-to-order-donor-sperm/prices-and-payment/">prices on donor sperm</a> at Cryos, then follow the link. <a title="Contact Cryos" href="/en-gb/dk-shop/private/about-us/contact-cryos/">Contact Cryos</a> - we are here to assist you in English, German, French, Spanish, Italian, Dutch, Portuguese, Danish, Japanese, Chinese and Hebrew.<br><br></p>

<h2><span class="display-3">Frequently asked questions about shipping and delivery<br></span></h2>
<h3><span class="display-4">Can I order same-day delivery with dry ice?</span></h3>
<p>If you live in Europe, it is possible for Cryos to deliver your order within 1-3 weekdays. Deliveries with dry ice are recommended to be placed before Thursday to ensure that the donor sperm reaches the destination before the weekend.</p>
<p>If you are in doubt about whether you should order your donor sperm with dry ice or in a nitrogen tank, contact our <a href="/en-gb/dk-shop/private/about-us/contact-cryos/">Customer Care</a> to receive guidance on the subject.</p>
<h3><span class="display-4">Can you ship sperm?</span></h3>
<p>Yes, donor sperm can be shipped in a dry ice container or a nitrogen tank. Which shipping method to use depends on the destination and the number of days the shipping takes before reaching your fertility clinic.</p>
<h3><span class="display-4">How long does it take to ship sperm?</span></h3>
<p>If you live in Europe, the delivery time for donor sperm is 1-3 weekdays. If you live outside Europe, a delivery time between 2-5 weekdays after shipping is expected. Please note that the earliest shipment date is 1.5 working days after placing your order online. If you need us to ship your order sooner than this, we will charge a late-order fee.</p>
<h3><span class="display-4">How to get donor sperm shipped to home insemination?</span></h3>
<p>Due to Danish legislation, Cryos International Denmark cannot ship donor sperm to your home or other private addresses. When ordering donor sperm from Cryos, you need to be a client at a fertility clinic where we can deliver the sperm for your treatment.</p>
<h3><span class="display-4">How much does it cost to ship donor sperm internationally?</span></h3>
<p>The cost of shipping donor sperm internationally (outside Europe) is 648 euros excl. VAT. In addition to the cost of shipping, we might charge a deposit of 1.200 euros depending on the treatment country. This deposit will be repaid when the nitrogen tank is safely returned to Cryos. NB: When shipping outside the EU, customs, VAT, and duty fees may be charged in the recipient country</p>
<p style="text-align: center;"><a class="button button--blue" href="/en-gb/dk-shop/private/faq/">Frequently Asked Questions</a></p>

Shipping and delivery of donor sperm

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<p><span class="display-6">Cryos ships donor sperm to destinations all around the world and we always do our best to ensure that your order arrives safely and in time.</span></p>